Genuine Windows 7 installation saying it's not genuine

Post Reply New Topic

Firstly, even though I'm not an expert with modern tech, I'm still reasonably computer literate. I bought a genuine copy of Windows 7 Professional 64-bit legitimately for my own personal home use, then upgraded my computer & went from a hard drive to an SSD a couple of years later. However the guy who installed the hardware for me had trouble getting Windows re-activated & had to do it by removing the WAT. Ever since then my PC sometimes displays the message: "Windows 7. Build 7601. This copy of Windows is not genuine", which I can get rid of temporarily by going into properties in My Computer. I do however see the "Ask for genuine Microsoft software" sticker when I'm there though.

Every time I try the Microsoft Genuine Advantage Validation tool it gets interrupted before it can finish. I'm with Talk Talk Broadband but not fibre-optic.

Please help.

Some cheaper versions of Windows 7 are bound by CPU ID when activated for the first time. If you have that version (which you seem to have) you are screwed and need to buy a new copy if you can find one.

I have the professional 32/64 bit version and can reinstall that indenfinitely. Its worth to buy this slightly more expensive version which is not limited to one specific hardware if you are upgrading over time.

This may or may not be useful to your case.

Ichinin, I have Win 7 Pro 64 bit but thanks anyway. RhodyStruggle, thanks, I'll try that next time I'm on my PC looking for things to do & have my product DVD handy. One thing, though, where do I find MGADiag? I'm guessing that's a program. The industry started to move too fast for me from Windows XP onwards, the only ones I knew more about were Windows 3.1 & DOS 6.2 then maybe 95 & 98SE.

MGADiag.exe (Microsoft Genuine Advantage Diagnostic Tool)

You can download this directly from Microsoft here (1.9 MB): https://go.microsoft.com/fwlink/?linkid=52012

This just creates a dump of information about why your specific computer is not validating, so that you can send it to tech support and they can diagnose your problem remotely. It might give you a specific error that you can Google though so it's worth a shot.

Thanks, I'll be listening to the radio again tomorrow night, (I listen every Friday & Saturday evening until between Midnight & 1), so if I have located my product DVD by then I'll give it a try.

Here's my current report:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-BW86D-JBG3R-MVJ7H
Windows Product Key Hash: Wazw+yQtvfzK+Ta6Vx5Szpe/nxM=
Windows Product ID: 00371-177-1390915-85238
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {0BE055A4-8B6F-423C-8405-2A6017D36C68}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150202-1526
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0BE055A4-8B6F-423C-8405-2A6017D36C68}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MVJ7H</PKey><PID>00371-177-1390915-85238</PID><PIDType>5</PIDType><SID>S-1-5-21-1512048985-4156664937-2534734125</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0801</Version><SMBIOSVersion major="2" minor="7"/><Date>20120717000000.000000+000</Date></BIOS><HWID>D5F23107018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>B7B3D4130FD6744</Val><Hash>wC6xyfuk+1Z7Z5hHm92EKtLCoN8=</Hash><Pid>81602-930-8675925-68101</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-139091-00-2057-7601.0000-2382014
Installation ID: 020384525653901270268931368735114445246050537500320653
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: MVJ7H
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 10/04/2015 22:21:30

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:21:2015 22:16
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070005
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAACAAAAAQABAAEA6GGu7xprClP+r4C0DCyyggLLlmM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
SSDT SataRe SataTabl
SSDT SataRe SataTabl
SSDT SataRe SataTabl
BGRT ALASKA A M I

Going my binary I assume that the 0 beside Validation code means: "not validated". Btw I don't know why it says I use chrome, I'm back to using IE.

If your copy of windows is genuine. Then I would just call Microsoft tech support and tell them what's going on and they should be able to help you.

LupaLuna, if there was a way to have a decent chat with MS Tech Support for free, I would. RhodyStruggle, I typed in the commands you posted & then my Win 7 Product Key, so far so good but it's still early days. Here's my new MGADiag report:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-BW86D-JBG3R-MVJ7H
Windows Product Key Hash: Wazw+yQtvfzK+Ta6Vx5Szpe/nxM=
Windows Product ID: 00371-177-1390915-85238
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {0BE055A4-8B6F-423C-8405-2A6017D36C68}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150202-1526
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0BE055A4-8B6F-423C-8405-2A6017D36C68}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MVJ7H</PKey><PID>00371-177-1390915-85238</PID><PIDType>5</PIDType><SID>S-1-5-21-1512048985-4156664937-2534734125</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0801</Version><SMBIOSVersion major="2" minor="7"/><Date>20120717000000.000000+000</Date></BIOS><HWID>D5963007018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>B7B3D4130FD6744</Val><Hash>wC6xyfuk+1Z7Z5hHm92EKtLCoN8=</Hash><Pid>81602-930-8675925-68101</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-139091-00-2057-7601.0000-1012015
Installation ID: 020384525653901270268931368735114445246050537500320653
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: MVJ7H
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 11/04/2015 19:41:28

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:21:2015 22:16
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070005
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAACAAAAAQABAAEA6GGu7xprClP+r4C0DCyyggLLlmM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
SSDT SataRe SataTabl
SSDT SataRe SataTabl
SSDT SataRe SataTabl
BGRT ALASKA A M I

Well, no non-genuine message so far, the real test will come when I try to download any of the Genuine Advantage software. I have repaired and removed the WAT a few times in the past in my attempts to get rid of the message but I honestly can't remember what status it's in now.

OK thanks, the only thing is finding how to access it. However it's been a few hours now without receiving the non-genuine message. If I didn't want to find the time to play games on my PC, (Civ 5, maybe go back to Beyond Earth, hopefully Civ II, Alpha Centauri, Command & Conquer), & maybe also go back to using Adobe software, namely Dreamweaver & Photoshop, I would just move to Chrome OS. I wish Adobe would release software for creating abstract art though, in other words, doodling, that would be a lot of fun! I find Apple products too expensive btw even though I was using a Mac in school that had a rudimentary start menu in 1994, before Win 95 was released.

If Windows 10 gets good reviews I'm going to move to it. I might have to update though to continue to be able to do what I want on my PC.