Why do people say that Linux is not user-friendly?

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Fuzzy
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19 Jul 2010, 6:50 am

TallyMan wrote:
Fuzzy wrote:
TallyMan wrote:
I've tried two versions of Ubuntu on two different computers but ended up removing it. I'd love to be able to use Ubuntu but on both occasions I had hardware compatibility problems - primarily a lack of drivers. I spent hours on forums and trying various suggestions but gave up in the end. I don't have the time and patience to devote to making it work. I gather people are often lucky and that Ubuntu installs and everything runs fine. If it doesn't then it can be a real nightmare for a newbie to get running properly.


Right. Dial up modem drivers in one case.

Why does a man in your line of work live out in the sticks anyway?


Living out in the sticks with my profession isn't the problem, but being stuck with dial-up internet is a real bind!


I suppose being an aspie programmer you are not doing group projects and thus not using git, subversion or any of the other version control packages. And you know your stuff, so you are not doing much research.

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The other problem I had with Ubuntu was it kept putting my laptop screen into power saving "half brightness" mode. At bootup it was full brightness but towards the end of the Ubuntu bootup sequence it dropped it into dim mode. Ubuntu knew it was running on mains power not battery and I could find no solution to this annoying issue. The F7 / F8 brightness keys were completely ignored too.


So that rules out a kernel issue I suppose, and you likely completely removed the power saving software. Sounds like a heck of a bug alright. Maybe something in the screen refresh? Maybe it was only drawing alternate pixels?


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19 Jul 2010, 12:01 pm

JoeSchmukapop wrote:
Sidux is more user friendly than Debian Squeeze/Testing.

Really? It was my understanding that Sidux is intended for advanced users, and can often be quite unstable. Debian Testing on the other hand is much more user-friendly, especially if you manage to avoid hardware compatibility issues.

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Total fanboy, you had everything work for you, so it should work for others. LOL!! ! So it must work on every other computer, hey? LOL!! ! You gave a typical linux fanboy response. You gave the typical RTFM F-off repsonse.

When I first installed Linux, I had several hardware compatibility issues. Those are basically gone now. In a distro like Ubuntu or Mint, more or less everything should work "out of the box." Most things can be made to work in other distros (I've run Debian before) but it is more of a hassle.

Dunno where I've given anyone an "RTFM" response.

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You don't seem to understand, people want answers and how to fix it. Not "It nworks on my computer, I'm orwell and I love debian"

OK. So what is not working that you want help with? Wireless? Mint comes with all the proprietary drivers by default. I don't know of any wireless cards that require any special configuration in Mint.

You claimed Linux was not user-friendly because users have to install things. I don't see how this is different from Windows (which comes by default as a completely useless barebones system), except for the fact that it is easier in Debian-based distros (especially Ubuntu/Mint) than it is in Windows. Just open up Synaptic for almost any program you need or want.


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19 Jul 2010, 12:29 pm

Fuzzy wrote:
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The other problem I had with Ubuntu was it kept putting my laptop screen into power saving "half brightness" mode. At bootup it was full brightness but towards the end of the Ubuntu bootup sequence it dropped it into dim mode. Ubuntu knew it was running on mains power not battery and I could find no solution to this annoying issue. The F7 / F8 brightness keys were completely ignored too.


So that rules out a kernel issue I suppose, and you likely completely removed the power saving software. Sounds like a heck of a bug alright. Maybe something in the screen refresh? Maybe it was only drawing alternate pixels?


I don't know, but I have some vision problems anyway and the dim screen just made it too unpleasant / difficult to use. Every time I buy a new computer I install the latest version of Ubuntu on it hoping it will work - without spending a lot of time trying to sort hardware related issues out. Thus far I haven't had much luck. I gather most people are more lucky. Pot luck what computer one buys. Unfortunately most don't come with a "Linux / Ubuntu Compatible" sticker. Maybe that is something manufacturers should consider doing - or would that piss off Microsoft with whom deals are usually done with bundled Windows?


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19 Jul 2010, 6:46 pm

Orwell wrote:
When I first installed Linux, I had several hardware compatibility issues. Those are basically gone now. In a distro like Ubuntu or Mint, more or less everything should work "out of the box." Most things can be made to work in other distros (I've run Debian before) but it is more of a hassle.


So, would all my windows apps work out of the box?

I've installed several versions of linux. Each one better than the last. But I've fallen for the "this time it will be just fine" too many times. ;)


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19 Jul 2010, 7:17 pm

BigK wrote:
So, would all my windows apps work out of the box?

Um... probably not? It's completely unreasonable to expect that they would. If I install Windows, will all my Linux apps work out of the box? If I switch to OpenSolaris, will my Mac OS X applications run? Can I run FreeBSD programs in DOS?

I mean, you can try Wine, it has improved significantly and can run a lot of things without trouble. And for most Windows programs there is an open-source alternative for Linux. I can't really give a better answer unless I know what specific programs are essential to you.


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19 Jul 2010, 9:34 pm

I just wrote an article about this on my blog not long ago.

I used to be supremely in love with Linux, but after having it tear itself up on my server machine for no apparent reason and leaving me with no web/e-mail/database server, I had to move to Windows and so far haven't regretted it.

The biggest issue for me is config files. I'm very much a visually-oriented person, so I would much rather have check-boxes, text fields and option buttons instead of clawing through text config files. Another issue is that the config files are often in a different format than others, and their location isn't always where you expect them. It's really bad when it's a huge config file and there are dozens or hundreds of lines of commented-out text...makes it hard to find the uncommented 'live' option you're trying to change.

As mentioned earlier, my second big issue with Linux is reliability. Most people squawk about how reliable Linux is, but I think I've had more reliability problems with Linux (CentOS/Red Hat Enterprise Linux, Ubuntu, Debian, Fedora) than with Windows XP. What's weird is, Ubuntu seems to have gotten worse the last couple of releases instead of better. Hardware compatibility is worse, and networking seems to work worse than pre-2010 versions of Ubuntu.



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19 Jul 2010, 10:03 pm

Asp-Z wrote:
Windows XP Air

You turn up at the airport,which is under contract to only allow XP Air planes. All the aircraft are identical, brightly coloured and three times as big as they need to be. The signs are huge and all point the same way. Whichever way you go, someone pops up dressed in a cloak and pointed hat insisting you follow him. Your luggage and clothes are taken off you and replaced with an XP Air suit and suitcase identical to everyone around you as this is included in the exorbitant ticket cost. The aircraft will not take off until you have signed a contract. The inflight entertainment promised turns out to be the same Mickey Mouse cartoon repeated over and over again. You have to phone your travel agent before you can have a meal or drink. You are searched regularly throughout the flight. If you go to the toilet twice or more you get charged for a new ticket. No matter what destination you booked you will always end up crash landing at Whistler in Canada.

OSX Air:

You enter a white terminal, and all you can see is a woman sitting in the corner behind a white desk, you walk up to get your ticket. She smiles and says "Welcome to OS X Air, please allow us to take your picture", at which point a camera in the wall you didn't notice before takes your picture. "Thank you, here is your ticket" You are handed a minimalistic ticket with your picture at the top, it already has all of your information. A door opens to your right and you walk through. You enter a wide open space with one seat in the middle, you sit, listen to music and watch movies until the end of the flight. You never see any of the other passengers. You land, get off, and you say to yourself "wow, that was really nice, but I feel like something was missing"

[snip...]

Linux Air

Disgruntled employees of all the other OS airlines decide to start their own airline. They build the planes, ticket counters, and pave the runways themselves. They charge a small fee to cover the cost of printing the ticket, but you can also download and print the ticket yourself.

When you board the plane, you are given a seat, four bolts, a wrench and a copy of the seat-HOWTO.html. Once settled, the fully adjustable seat is very comfortable, the plane leaves and arrives on time without a single problem, the in-flight meal is wonderful. You try to tell customers of the other airlines about the great trip, but all they can say is, "You had to do what with the seat?"


Windows XP isn't *that* bad if you know what you're doing. I have many customers who are still running XP SP3 and as long as they aren't doing anything foolish, aren't viewing dangerous sites or opening infected e-mail attachments, their XP boxes are rock-solid.

OS X hasn't been any better than Windows 7 for me in terms of reliability. I have been a Mac owner since 1995, and I have to say with OS X, I've had more problems with the Finder freezing up, programs not launching, kernel panics and similar issues than with Windows 7 on a 2008 Mac. I think I've had one BSOD with Windows 7, and that's when it was accessing a Mac drive using an Apple device driver! Sure, Windows Explorer has restarted a few times (gracefully) due to an error, but since I've used Windows 7, I've never had a problem launching new programs or have Explorer go completely unresponsive. I think I've had many more KPs with OS X than BSODs in Windows in the last few years.

Linux is a wonderful OS in that it can be modified and configured in a million different ways, but if you are actually trying to *use* it everyday for work, or as a web/e-mail/MySQL/DNS server for your business, prepare for crashing / dying if you're unwise enough to run software updates, prepare for hours upon hours of text config-file work to get everything running just the way you want, and to google until all hours to find out how to do something that would otherwise be easy in Windows. I could not, in good conscience, recommend Linux for my customers because they'd freak about the lack of decent font support, Samba's quirkiness/bugginess, and the inevitable questions such as "Why can't I run QuickBooks on Linux?" No, Wine is NOT a production-quality answer to that question, or similar Windows app questions.

Guys, Linux is great if you're tinkering and if you don't plan to ever update your system, but outside of that, it's still too immature for prime-time. When I see a distro that can perform admirably and reliably and not keep me up passed midnight installing and configuring, I will gladly change my tune.



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20 Jul 2010, 12:46 am

BNineFounder wrote:

Windows XP isn't *that* bad if you know what you're doing. I have many customers who are still running XP SP3 and as long as they aren't doing anything foolish, aren't viewing dangerous sites or opening infected e-mail attachments, their XP boxes are rock-solid.


That is a fact, and 50% of computers today are still running XP.

If you consider that XP was released by Microsoft in 2001, and vista came out in 2006, XP had a flagship lifetime of ~5 years. This is matched by the ~5 years of vista+seven, yet XP continues to hold the bulk of the market. This would be prima facie evidence that MS has a problem. Incidentally Vista has 20% market after 4 years(and wont grow any more) and Seven is chasing it with 17% or so after only 2 years.



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Linux is a wonderful OS in that it can be modified and configured in a million different ways, but if you are actually trying to *use* it everyday for work, or as a web/e-mail/MySQL/DNS server for your business, prepare for crashing / dying


Who are you trying to kid? 90% of the net runs "web/e-mail/MySQL/DNS servers". That you are problematic with linux in those applications has more to do with you than linux. Otherwise the web would be run on windows. Its not.

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if you're unwise enough to run software updates, prepare for hours upon hours of text config-file work to get everything running just the way you want

compared to editing the registry in windows? An operating system where you CANT configure everything just the way you want? Thats like saying you cant lose a marathon because you have no legs. In any case, changing your theme isnt work in a code editor. Unless you want. Changing your theme in windows xp {b]is[/b] hacking. You know? Hours and hours of non-text file config work?

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I could not, in good conscience, recommend Linux for my customers because they'd freak about the lack of decent font support, Samba's quirkiness/bugginess, and the inevitable questions such as "Why can't I run QuickBooks on Linux?" No, Wine is NOT a production-quality answer to that question, or similar Windows app questions.


Gotta respect your integrity. Nobody should recommend something they wouldnt use. Users would baffle over why they cant use their MS applications.

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Guys, Linux is great if you're tinkering and if you don't plan to ever update your system, but outside of that, it's still too immature for prime-time. When I see a distro that can perform admirably and reliably and not keep me up passed midnight installing and configuring, I will gladly change my tune.


If only you could configure XP, you could be up past midnight.


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20 Jul 2010, 1:13 am

I'm sitting here at my GNU/Linux box system. It works perfectly. By perfectly I mean that the only bugs I have are because I use Arch Linux and have installed Xfce wrong.

I don't expect GNU to run any kind of Windows application. that's nonsense and illogical. Two different OSes, kernels (in my case, Linux) and file formats.

The reason you guys are having such a hard time adapting is because you don't sit down and play around with it and learn. You get frustrated that it doesn't do something that Windows does or something the same way and just go back to Windows.

I perfer GNU/Linux over Windows any day. I don't care if I can't play games, it works for what I do. Recently I've been uploading stuff to YouTube and cropping videos and testing file formats (like WebM). I discovered that I was able to convert a video to another video format and codecs using one command in the terminal. The terminal is seriously underrated. I can do heaps with it, including batch file commands.

As for Windows, I'm tired of it breaking down on me and having to reinstall. I don't want to defrag, have to remove software completely or download application installers then manually install the program. I want things to be simple.



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20 Jul 2010, 12:11 pm

Fuzzy wrote:
Who are you trying to kid? 90% of the net runs "web/e-mail/MySQL/DNS servers". That you are problematic with linux in those applications has more to do with you than linux. Otherwise the web would be run on windows. Its not.

No reason to get personal now :wink: I never claimed to be a Linux guru or genius, but if I can get Windows to work decently, why won't Linux work decently for me? Doesn't that speak to it's user unfriendliness? Please understand, no one would be happier to see Linux truly take off and give Windows and OS X a hard run, but Linux just hasn't worked out for me. And I just didn't install Ubuntu one time and said 'Forget it!'. I've been using Linux distros since 2001 when I started with Slackware. Since then I've used Red Hat, Knoppix, Fedora, CentOS, Ubuntu and some other small distro that I can't remember. I guess the common denominator is that I've always had to run Linux on lesser-quality hardware because I just don't have the money to buy some Xeon monster with 16 GB of RAM and RAID 5000 with cheese.

Fuzzy wrote:
compared to editing the registry in windows? An operating system where you CANT configure everything just the way you want? Thats like saying you cant lose a marathon because you have no legs. In any case, changing your theme isnt work in a code editor. Unless you want. Changing your theme in windows xp is hacking. You know? Hours and hours of non-text file config work?

Fuzzy wrote:
If only you could configure XP, you could be up past midnight.

I'm sorry, I don't understand exactly what you mean by this. Regarding your registry comment, I agree with you. I like how Linux uses only config files and not some master-of-disaster database to store configuration info in. However, it's finding and editing of those config files that often trips me up, and sometimes the name of the properties and the values themselves are counter-intuitive and vague. Sure, Windows isn't perfect, and I'm not trying to be some big Windows fanboy, I'm just speaking about what I've experienced and what I know.

I want to reiterate that I enjoy Linux and really want it to succeed and become the 'Firefox' of operating systems. I'm just a very visually-oriented person, so working with config files and command-line stuff isn't always my preference (though it can be quicker than using GUI tools *sometimes*). I am a C++/PHP/VB programmer, so it's not like I've never worked with text files, but when you need to get something done quickly (recover from a crashed server, for example), clicking a few checkboxes or typing into a few text-fields is way easier than hunting through text files, or googling for some obscure value that isn't already in the config file, or shrugging at poorly-written man pages.

Something else I forgot to mention about Linux is getting X11 or Xorg to work properly. Sure, there have been some major advances in that area through the last few years, but it's still not great. I know it's not easy for the open-source guys to make stable video drivers when video card companies won't share critical info, but regardless of whose fault it is, it makes Linux less user-friendly to desktop users.

Maybe I'll try Linux again someday for server duties, but for now, everything is running smoothly, reliably and easily on my old XP box.



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20 Jul 2010, 12:21 pm

BNineFounder wrote:
No reason to get personal now :wink: I never claimed to be a Linux guru or genius, but if I can get Windows to work decently, why won't Linux work decently for me? Doesn't that speak to it's user unfriendliness?

I can get GNU/Linux to work decently, why won't Windows work decently for me? Doesn't that speak to its user unfriendliness?

I really have personally had more troubles with Windows than with GNU/Linux. Perhaps this is just because I don't know my around Windows, but the fact remains: for me it is easier to use GNU/Linux than Windows.

Quote:
Something else I forgot to mention about Linux is getting X11 or Xorg to work properly. Sure, there have been some major advances in that area through the last few years, but it's still not great. I know it's not easy for the open-source guys to make stable video drivers when video card companies won't share critical info, but regardless of whose fault it is, it makes Linux less user-friendly to desktop users.

This is definitely true. It's a lame cop-out to blame something not working on someone else. Sure, my wireless card was a pain because the vendor refused to support Linux or publish specifications, but to the end-user that is irrelevant. If it works in Windows or OS X but not in Linux, then it is a failing of Linux, regardless of whose "fault" it actually is, and it is the responsibility of the Linux community to make it work properly rather than try to cast blame on anyone else.


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20 Jul 2010, 12:27 pm

Orwell wrote:
I can get GNU/Linux to work decently, why won't Windows work decently for me? Doesn't that speak to its user unfriendliness?

I'm really wondering if I emit some dense magnetic field or highly-charged particles from my body, because stuff that works for others rarely works for me, and vice-versa. Maybe I should toss my computers and resort to using an abacus? :P



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20 Jul 2010, 12:32 pm

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20 Jul 2010, 1:53 pm

BNineFounder wrote:
[
I'm sorry, I don't understand exactly what you mean by this. Regarding your registry comment, I agree with you. I like how Linux uses only config files and not some master-of-disaster database to store configuration info in. However, it's finding and editing of those config files that often trips me up, and sometimes the name of the properties and the values themselves are counter-intuitive and vague. Sure, Windows isn't perfect, and I'm not trying to be some big Windows fanboy, I'm just speaking about what I've experienced and what I know.


Not personal. I just come out swinging some times. The config system is superior, though you have a point about the key words, though I found they are no less obscure than the fields in windows registry. At least linux configs have half assed help files on the configs. Window... nada besides peoples experimentation efforts.

I am a little baffled as to why you are in them messing with things in the first place. Am I to assume you need to twiddle in windows too? By and large, like the windows registry, those files are not front and center because the defaults are supposed to be most efficient. Now you can and do meddle in them now and then(though I havent needed to in years), but for the most part, if you are, you are doing something wrong. Probably the xorg files are most commonly modified, and there are gui methods for making your changes there.

They are trying to step away from hand rolled Xorg. Likewise how the grub boot loader works has changed, and its harder to damage. The recent releases from ubuntu have trended into faster boots, so a lot of these files are under continual modification by the system. There is an app that is monitoring the boot sequence and optimising. So having Joe P. User in there mucking with things... yeah, not gonna be pretty. Your system will lose track of its changes and your whole boot process can be botched.

Quote:
I want to reiterate that I enjoy Linux and really want it to succeed and become the 'Firefox' of operating systems. I'm just a very visually-oriented person, so working with config files and command-line stuff isn't always my preference (though it can be quicker than using GUI tools *sometimes*).


The keep trying it. That is sufficient. Whine and complain. File bug reports.

You are right that it can be faster *sometimes*. Mostly I favor the GUI too. Its that split mix of technique that really appeals. GUI was invented for a reason. But in the end, the terminal is your way to tell the computer "I'm the boss applesauce".

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I am a C++/PHP/VB programmer, so it's not like I've never worked with text files, but when you need to get something done quickly (recover from a crashed server, for example), clicking a few checkboxes or typing into a few text-fields is way easier than hunting through text files, or googling for some obscure value that isn't already in the config file, or shrugging at poorly-written man pages.


I never use man pages. That is the most god-awful system. Most of what I need to look up in the core system is found in "about" under system in the menu. I just typed "awk" into that, and sure enough, I can get the man pages nicely formated. It offers me variations on awk as well, such as gawk.

Quote:
Something else I forgot to mention about Linux is getting X11 or Xorg to work properly. Sure, there have been some major advances in that area through the last few years, but it's still not great. I know it's not easy for the open-source guys to make stable video drivers when video card companies won't share critical info, but regardless of whose fault it is, it makes Linux less user-friendly to desktop users.


Correct. I already mentioned that direct editing of xorg is frowned upon. Two days ago I plugged my wacom tablet in and it picked it up, configured it and it works... true plug and play. I could go fiddle with things, but why break it? Both ATI and nvidia have effective drivers now but you do need fairly new hardware. Everything I have used from an nvidia 8600 to my 250gtx uses the same driver, but I know somewhat older stuff isnt so lucky. They work out of the box and the system picks up and offers to install the proprietary drivers.

Back in the day my ati 1650x wasnt so nice.

One the biggest beefs I have is that old tutorials and help files last forever on the net. So new people often end up following terrible instructions which bust their system. There isnt a nice point where someone says "Stop doing that!" How is a newbie to know?

Quote:
Maybe I'll try Linux again someday for server duties, but for now, everything is running smoothly, reliably and easily on my old XP box.

That you try and you fail is progress for the linux community. It can be a head ache for you, but you are paving the way for much less proficient people. It is a little different from banging your head on a window. Your efforts ensure a healthier choice for users, just as firefox must have had a positive effect on internet exploder.

Good competition revitalizes windows too. Microsoft doesnt see it as they are aimed at profit, but its good for the users, and thats who we should give a damn about.


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20 Jul 2010, 2:33 pm

Fuzzy wrote:
I am a little baffled as to why you are in them messing with things in the first place. Am I to assume you need to twiddle in windows too?

Well, when you set up your Linux install for Apache, MySQL, SMTP, IMAP and FTP, there are quite a few things you have to set up and adjust, and the defaults rarely work. I tried various GUI tools, but most of the time, they don't have the level of detail I need, hence the need for config-file foolery.

Fuzzy wrote:
The[n] keep trying it. That is sufficient. Whine and complain. File bug reports.

I have a thing about submitting bug reports. I feel like it's a waste of time because nearly every bug report I've submitted has been closed for some dumb reason, even when I am very detailed. I develop software myself, so I know what I'd like to see from my users when it comes to describing software problems, so I apply that to other's software bug reports. I just don't see the return on my investment in time by typing out detailed reports. If they were more like Firefox 4 Beta's recent "Firefox made me happy because..." / "Firefox made me sad because...", it would be much easier.

Fuzzy wrote:
I never use man pages. That is the most god-awful system. Most of what I need to look up in the core system is found in "about" under system in the menu. I just typed "awk" into that, and sure enough, I can get the man pages nicely formated. It offers me variations on awk as well, such as gawk.

I'll have to give that a try. All the mega super-star master Linux gurus always ding you on forums and mail-lists for not reading the man pages, so that's where I picked up that habit.

Fuzzy wrote:
I could go fiddle with things, but why break it?

Well, when it comes to x11/xorg, sometimes the super-fancy-automatic system still doesn't recognize your card or monitor, and when you use the GUI config tool, it doesn't really seem to work right, so that would be the only time I'd mess with xorg.conf.

Fuzzy wrote:
One the biggest beefs I have is that old tutorials and help files last forever on the net. So new people often end up following terrible instructions which bust their system. There isnt a nice point where someone says "Stop doing that!" How is a newbie to know?

Very true. It would be nice if the dates of the forum/list posts were more prominently displayed. Google has got better at this, but still I wish older stuff was pushed to the bottom of the results.

Fuzzy wrote:
That you try and you fail is progress for the linux community. It can be a head ache for you, but you are paving the way for much less proficient people. It is a little different from banging your head on a window. Your efforts ensure a healthier choice for users, just as firefox must have had a positive effect on internet exploder.

When I have more time, I will try. If I had a dual or quad core machine around, I'd just run virtual Linux servers instead of a physical one. That makes it easier to recover from disasters because you have snapshots of the last good configuration, etc. I have been 'married' to CentOS for years, and always preferred Red Hat-based distros, but maybe it's time I give Ubuntu Server another try, despite its weirdness compared to CentOS.



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20 Jul 2010, 6:04 pm

If you don't want to put effort in to configuring your OS, don't do it. That simple.

Anyway, I use Linux-only tools that I can't live without, so Windows is pretty much useless now.