My mom's computer says AVG is turned off. What should we do?

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shugo974
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Joined: 6 Apr 2007
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05 Jul 2009, 12:05 pm

My mom is running Vista with AVG free edition. Recently windows keep on saying that it is turned off. I tried to turned it back on on my mom's account it is still off. What can we do?

pakled
Veteran
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05 Jul 2009, 12:29 pm

contact the vendor, most likely. It's what I'd do.

hartzofspace
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05 Jul 2009, 3:26 pm

Try restarting the computer. If it is still saying that AVG is off, go to the AVG website, and attempt to download AVG again. If it goes alright, you can then delete the old file. Hope that helps!

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RarePegs
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Joined: 20 Oct 2008
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05 Jul 2009, 4:12 pm

shugo974 wrote:

My mom is running Vista with AVG free edition. Recently windows keep on saying that it is turned off. I tried to turned it back on on my mom's account it is still off. What can we do?

When did this happen and do you know if Vista SP2 has been installed in recent updates? I downloaded and installed SP2 last week and my AVG was out of order until after a reboot.

hartzofspace
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06 Jul 2009, 4:51 pm

Did you get the problem fixed? It would be nice to know.

_________________
Dreams are renewable. No matter what our age or condition, there are still untapped possibilities within us and new beauty waiting to be born.
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TOGGI3
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Joined: 12 Jun 2009
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06 Jul 2009, 5:11 pm

step one, remove AVG entirely if your using the free version. The free version is missing active scanning so you have to schedule scans to get anything, plus it isnt updated as much as what I am about to suggest to you.

If you want a free system I highly reccomend Avast! antivirus
http://www.avast.com/eng/download-avast-home.html

shugo974
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Joined: 6 Apr 2007
Age: 31
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06 Jul 2009, 6:27 pm

I the problem is fixed. I had to restart the computer. I should have tried that first.

hartzofspace
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Location: On the Road Less Traveled

06 Jul 2009, 6:55 pm

shugo974 wrote:

I the problem is fixed. I had to restart the computer. I should have tried that first.

I'm glad you got it fixed.

_________________
Dreams are renewable. No matter what our age or condition, there are still untapped possibilities within us and new beauty waiting to be born.
-- Dr. Dale Turner

Keith
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06 Jul 2009, 8:08 pm

AVG is only disabled when the tray icon (if you have it enabled in the system tray) is greyed out

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