Question from Technophobe

Page 1 of 1 [ 13 posts ]

Joined: 1 Nov 2017
Gender: Female
Posts: 72,422
Location: Chez Quis

17 Oct 2018, 6:13 pm

Help?
I was upgrading my OS on my Mac Book and it seemed to be frozen after about 10 minutes, so I shut off my laptop and restarted it, thinking that I could just cancel the process. Now I think I killed my laptop? It won't restart and I just get a black screen with error codes that flashes and disappears. Maybe the current OS was already deleted and now I have nothing? If I just leave it will the new OS somehow impart itself again by wifi and fix everything, or do I need a repair?

I'm totally confused.

Any suggestions from the tech side of WP?

Thanks,
Isabella

_________________
I never give you my number, I only give you my situation.
Beatles

Kiprobalhato
Veteran
Veteran

Joined: 25 Mar 2014
Age: 27
Gender: Female
Posts: 29,119
Location: מתחת לעננים

17 Oct 2018, 6:55 pm

enjoy your new paperweight

never shut off or restart a computer in the middle of an OS update even if you think it's frozen

how long was it frozen

_________________
הייתי צוללת עכשיו למים
הכי, הכי עמוקים
לא לשמוע כלום
לא לדעת כלום
וזה הכל אהובי, זה הכל.

IsabellaLinton
Veteran
Veteran

Joined: 1 Nov 2017
Gender: Female
Posts: 72,422
Location: Chez Quis

17 Oct 2018, 6:59 pm

Kiprobalhato wrote:

enjoy your new paperweight

never shut off or restart a computer in the middle of an OS update even if you think it's frozen

how long was it frozen

oops lol
It was stuck at "43 Minutes" for about an hour, so I gave up.
I can take it for repair in the morning but wanted to know if it's worth messing with tonight, or if there's something I can do.
(boxes own head).

Thanks Kip.

_________________
I never give you my number, I only give you my situation.
Beatles

kraftiekortie
Veteran
Veteran

Joined: 4 Feb 2014
Gender: Male
Posts: 87,510
Location: Queens, NYC

17 Oct 2018, 7:08 pm

Don't mess with it.

Take it to the repair shop tomorrow. I bet it's really a simple problem.

IsabellaLinton
Veteran
Veteran

Joined: 1 Nov 2017
Gender: Female
Posts: 72,422
Location: Chez Quis

17 Oct 2018, 7:19 pm

I googled with my old laptop and it said to hit CMD R. I've done that and it's actually awake again and installing the new OS, but I don't know if it will complete the process or if I've wiped all my files.

... (patience...)

Thanks again. (32 minutes remaining).

_________________
I never give you my number, I only give you my situation.
Beatles

Fnord
Veteran
Veteran

Joined: 6 May 2008
Age: 67
Gender: Male
Posts: 60,867
Location: Stendec

17 Oct 2018, 7:21 pm

i just updated the OS on my iPad, and it took about 10 minutes, adding a voice recorder and a couple of other new apps.

Let us know how yours works out, please?

IsabellaLinton
Veteran
Veteran

Joined: 1 Nov 2017
Gender: Female
Posts: 72,422
Location: Chez Quis

17 Oct 2018, 7:25 pm

Awww.... thanks Fnord. 25 minutes. Will do :heart:

_________________
I never give you my number, I only give you my situation.
Beatles

kraftiekortie
Veteran
Veteran

Joined: 4 Feb 2014
Gender: Male
Posts: 87,510
Location: Queens, NYC

17 Oct 2018, 7:37 pm

I think it will take, Isabella. Sounds like you did the right thing.

feeli0
Veteran
Veteran

Joined: 12 Sep 2018
Age: 71
Gender: Female
Posts: 1,035
Location: Far far away

17 Oct 2018, 7:39 pm

I always use Time machine on my macs - as they do die horrible deaths from time to time. Time machine means you can restore all the precious files. Sorry not helpful in the middle of a crisis, but rather a future suggestion. Never heard of the Cmd R thing but glad it seems to be working! Good luck!

_________________
Not a Moderator.

AQ 40
ASD-1

IsabellaLinton
Veteran
Veteran

Joined: 1 Nov 2017
Gender: Female
Posts: 72,422
Location: Chez Quis

17 Oct 2018, 7:50 pm

OMG folks it worked and I didn't lose anything!!

CELEBRATE! (You have no idea how sad I would have been to set it all up again!)

Thanks everyone for the support!

_________________
I never give you my number, I only give you my situation.
Beatles

IsabellaLinton
Veteran
Veteran

Joined: 1 Nov 2017
Gender: Female
Posts: 72,422
Location: Chez Quis

17 Oct 2018, 8:19 pm

feeli0 wrote:

Thanks feels!
I'll get you to walk me through Time Machine some day! Sounds perfect!

_________________
I never give you my number, I only give you my situation.
Beatles

feeli0
Veteran
Veteran

Joined: 12 Sep 2018
Age: 71
Gender: Female
Posts: 1,035
Location: Far far away

17 Oct 2018, 9:04 pm

IsabellaLinton wrote:

feeli0 wrote:

Thanks feels!
I'll get you to walk me through Time Machine some day! Sounds perfect!

Sure thing. You need to get an external hard drive, you dont need the expensive Apple one, just a good quality one with lots of storage. I’ll tell you the rest when you have one..

_________________
Not a Moderator.

AQ 40
ASD-1

IsabellaLinton
Veteran
Veteran

Joined: 1 Nov 2017
Gender: Female
Posts: 72,422
Location: Chez Quis

17 Oct 2018, 9:28 pm

feeli0 wrote:

IsabellaLinton wrote:

feeli0 wrote:

Thanks feels!
I'll get you to walk me through Time Machine some day! Sounds perfect!

Sure thing. You need to get an external hard drive, you dont need the expensive Apple one, just a good quality one with lots of storage. I’ll tell you the rest when you have one..

I had one unopened for a long time but recently gave it to my nephew. I'll get another. Thx.

_________________
I never give you my number, I only give you my situation.
Beatles

Page 1 of 1 [ 13 posts ]

Jump to:

Question from Technophobe Post Reply New Topic

Question from Technophobe