Jellybean wrote:
. . . All the staff are being given mandatory autism training in a couple of weeks time which should improve things a bit. The trouble is that some of the staff are just not willing to learn about autism, mine in particular. Luckily the manager is taking the problems very seriously hence the training. My Mum wants to arrange to meet the specialist and discuss things with her but we can't get in contact with her! Hopefully over the next few months I will notice an improvement. . .
I guess just be polite and persistent. And hopefully, besides the manager, you can connect with one or two staff members who are halfway reasonable individuals.
It sounds like the classic bureaucracy which is understaffed. Now, if you push too aggressively, they might "justify" which really rubs me the wrong way and I think is a real downside of when institutions don't function well. So, as hard as it might be at times when meeting with service providers, try to keep it on positive terms of what you need for your life from this point forward. And the presence of your Mom will help, if for no other reason than two persons on your side. And your Mom is also a witness and they are likely to be on their better behavior. (here in the states, we call our mothers 'Mom', although I do also like the way people speak in the UK
)
There is a book I read years ago and liked called
You Can Negotiate Anything by Herb Cohen, and the part where I said from presidents to prime ministers, governors to business leaders . . . I got this from his book. He made the point that often good negotiation is precisely getting someone else to negotiate on your behalf. And I would say the unstated subtitle is that you win some, you lose some, you can also have streaks either way just like a baseball player can, try not to lose your rhythm.