05 Jul 2012, 2:28 pm
05 Jul 2012, 2:29 pm
sliqua-jcooter wrote:
http://www.informationweek.com/news/cloud-computing/infrastructure/240003096
Reputable enough for you?
Reputable enough for you?
Okay, that is disappointing, but your reason might be understandable. I never said you were a liar when you claimed power issues as a reason, so one point for you.
But you see, dude, I think you need to learn proper customer relations, even to end-users and prospective customers. The way you answered my criticism was so immature at the very least, and it made me seem that you are nothing but a prima donna executive who will answer no questions from upset users and will only do so when provoked and at the rudest way possible.
Just a friendly tip, from your non-customer who is about to tell friends against using your service.
Delphiki
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Joined: 14 Apr 2012
Age: 182
Gender: Male
Posts: 1,415
Location: My own version of reality
05 Jul 2012, 2:33 pm
theimperiousdork wrote:
sliqua-jcooter wrote:
http://www.informationweek.com/news/cloud-computing/infrastructure/240003096
Reputable enough for you?
Reputable enough for you?
Okay, that is disappointing, but your reason might be understandable. I never said you were a liar when you claimed power issues as a reason, so one point for you.
But you see, dude, I think you need to learn proper customer relations, even to end-users and prospective customers. The way you answered my criticism was so immature at the very least, and it made me seem that you are nothing but a prima donna executive who will answer no questions from upset users and will only do so when provoked and at the rudest way possible.
Just a friendly tip, from your non-customer who is about to tell friends against using your service.
05 Jul 2012, 2:37 pm
theimperiousdork wrote:
sliqua-jcooter wrote:
http://www.informationweek.com/news/cloud-computing/infrastructure/240003096
Reputable enough for you?
Reputable enough for you?
Okay, that is disappointing, but your reason might be understandable. I never said you were a liar when you claimed power issues as a reason, so one point for you.
But you see, dude, I think you need to learn proper customer relations, even to end-users and prospective customers. The way you answered my criticism was so immature at the very least, and it made me seem that you are nothing but a prima donna executive who will answer no questions from upset users and will only do so when provoked and at the rudest way possible.
Just a friendly tip, from your non-customer who is about to tell friends against using your service.
You know something? You're a douche. This is the Internet. Stuff happens. Hardware can fail, and you can't plan for every possible way something can screw up. Because just when you think you have, it invents a new way to fail. The important thing is that you have the means to recover from this failure, which they did. So you know what? Suck it.
sliqua-jcooter
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Joined: 25 Jan 2010
Age: 37
Gender: Male
Posts: 1,488
Location: Burke, Virginia, USA
05 Jul 2012, 2:39 pm
theimperiousdork wrote:
sliqua-jcooter wrote:
http://www.informationweek.com/news/cloud-computing/infrastructure/240003096
Reputable enough for you?
Reputable enough for you?
Okay, that is disappointing, but your reason might be understandable. I never said you were a liar when you claimed power issues as a reason, so one point for you.
But you see, dude, I think you need to learn proper customer relations, even to end-users and prospective customers. The way you answered my criticism was so immature at the very least, and it made me seem that you are nothing but a prima donna executive who will answer no questions from upset users and will only do so when provoked and at the rudest way possible.
Just a friendly tip, from your non-customer who is about to tell friends against using your service.
Right now, I'm more concerned with getting my network back to where it's supposed to be, performing a post-mortem, ordering replacement routers, and dealing with my actual customers who are understandably upset and want to know what we're going to do about this outage.
I knew there would be people here wondering what was going on - and I came here and told everybody what I could at the time - and you attacked me for it. Granted - I'm going on 40 hours with 2 hours of sleep so I'm a little more hostile than usual - but I'll be damned if I let someone who doesn't know the first thing about my service belittle me over an outage that has literally never happened before in the 10+ years we've been in business. My customers, for the most part, understand that sh*t happens sometimes - and it's such a rare event for most of them that we received several emails from clients who had a hard time believing that it was us that was actually down, as opposed to their own Internet connections.
Go ahead and tell everyone you know that we suck. I really honestly don't care. I've been dealing with customers who actually pay us money, and none of them have been as judgmental as you.
05 Jul 2012, 2:50 pm
WardenWolf wrote:
theimperiousdork wrote:
sliqua-jcooter wrote:
http://www.informationweek.com/news/cloud-computing/infrastructure/240003096
Reputable enough for you?
Reputable enough for you?
Okay, that is disappointing, but your reason might be understandable. I never said you were a liar when you claimed power issues as a reason, so one point for you.
But you see, dude, I think you need to learn proper customer relations, even to end-users and prospective customers. The way you answered my criticism was so immature at the very least, and it made me seem that you are nothing but a prima donna executive who will answer no questions from upset users and will only do so when provoked and at the rudest way possible.
Just a friendly tip, from your non-customer who is about to tell friends against using your service.
You know something? You're a douche. This is the Internet. Stuff happens. Hardware can fail, and you can't plan for every possible way something can screw up. Because just when you think you have, it invents a new way to fail. The important thing is that you have the means to recover from this failure, which they did. So you know what? Suck it.
Oh, you know what? You too. Whatever you just said goes back to you. But under no circumstances can you run your dirty mouth here and get away with it. So I would advise you, before things go worse, to just zip it.
sliqua-jcooter wrote:
theimperiousdork wrote:
sliqua-jcooter wrote:
http://www.informationweek.com/news/cloud-computing/infrastructure/240003096
Reputable enough for you?
Reputable enough for you?
Okay, that is disappointing, but your reason might be understandable. I never said you were a liar when you claimed power issues as a reason, so one point for you.
But you see, dude, I think you need to learn proper customer relations, even to end-users and prospective customers. The way you answered my criticism was so immature at the very least, and it made me seem that you are nothing but a prima donna executive who will answer no questions from upset users and will only do so when provoked and at the rudest way possible.
Just a friendly tip, from your non-customer who is about to tell friends against using your service.
Right now, I'm more concerned with getting my network back to where it's supposed to be, performing a post-mortem, ordering replacement routers, and dealing with my actual customers who are understandably upset and want to know what we're going to do about this outage.
I knew there would be people here wondering what was going on - and I came here and told everybody what I could at the time - and you attacked me for it. Granted - I'm going on 40 hours with 2 hours of sleep so I'm a little more hostile than usual - but I'll be damned if I let someone who doesn't know the first thing about my service belittle me over an outage that has literally never happened before in the 10+ years we've been in business. My customers, for the most part, understand that sh*t happens sometimes - and it's such a rare event for most of them that we received several emails from clients who had a hard time believing that it was us that was actually down, as opposed to their own Internet connections.
Go ahead and tell everyone you know that we suck. I really honestly don't care. I've been dealing with customers who actually pay us money, and none of them have been as judgmental as you.
Hah! I definitely will, thank you very much.
This discussion is over. But if you would want to add more, bring it!
05 Jul 2012, 3:09 pm
05 Jul 2012, 3:16 pm
zeldapsychology wrote:
WP screws up at the worst of times!
I'll say. I went to see my doctor this morning, taking my first step to see about getting a diagnosis, was looking to get a little support on WP and it was out all night and even this morning. Figures. Trickster god messing with me again!! !
Oh well, it went alright anyway.
sliqua-jcooter wrote:
http://www.informationweek.com/news/cloud-computing/infrastructure/240003096
Reputable enough for you?
Reputable enough for you?
I don't pretend to understand these things, I like building computers and solving little problems with them but I've always hated network/internet stuff, I just don't get it at all. But I do have to ask: didn't the Internet originate as a military network designed for the specific purpose of surviving an all-out nuclear attack? And now it can't handle a little wind and rain?
sliqua-jcooter
Veteran
Joined: 25 Jan 2010
Age: 37
Gender: Male
Posts: 1,488
Location: Burke, Virginia, USA
05 Jul 2012, 3:26 pm
edgewaters wrote:
I don't pretend to understand these things, I like building computers and solving little problems with them but I've always hated network/internet stuff, I just don't get it at all. But I do have to ask: didn't the Internet originate as a military network designed for the specific purpose of surviving an all-out nuclear attack? And now it can't handle a little wind and rain?
The Internet as a whole did survive. The concept - as originally designed - was to keep the network as a whole up, even if individual sites go down. Having said that, the original arpanet was never designed to function the way it does now, and very few of the protocols designed during that time are still in active use today (TCP/IP being the only one I can actually come up with off the top of my head).
The simple answer is, as the network gets more and more complicated - the possible failures get more and more complicated. We designed our network with redundancy in mind, but that doesn't help you when both of your redundant routers develop an issue at the same time.
Shatbat
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Joined: 19 Feb 2012
Age: 31
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Posts: 5,791
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05 Jul 2012, 5:05 pm
05 Jul 2012, 5:20 pm
bcousins
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Joined: 1 May 2011
Age: 29
Gender: Male
Posts: 809
Location: On a failed Tangara set at Blacktown
05 Jul 2012, 5:58 pm
sliqua-jcooter wrote:
theimperiousdork wrote:
sliqua-jcooter wrote:
http://www.informationweek.com/news/cloud-computing/infrastructure/240003096
Reputable enough for you?
Reputable enough for you?
Okay, that is disappointing, but your reason might be understandable. I never said you were a liar when you claimed power issues as a reason, so one point for you.
But you see, dude, I think you need to learn proper customer relations, even to end-users and prospective customers. The way you answered my criticism was so immature at the very least, and it made me seem that you are nothing but a prima donna executive who will answer no questions from upset users and will only do so when provoked and at the rudest way possible.
Just a friendly tip, from your non-customer who is about to tell friends against using your service.
Right now, I'm more concerned with getting my network back to where it's supposed to be, performing a post-mortem, ordering replacement routers, and dealing with my actual customers who are understandably upset and want to know what we're going to do about this outage.
I knew there would be people here wondering what was going on - and I came here and told everybody what I could at the time - and you attacked me for it. Granted - I'm going on 40 hours with 2 hours of sleep so I'm a little more hostile than usual - but I'll be damned if I let someone who doesn't know the first thing about my service belittle me over an outage that has literally never happened before in the 10+ years we've been in business. My customers, for the most part, understand that sh*t happens sometimes - and it's such a rare event for most of them that we received several emails from clients who had a hard time believing that it was us that was actually down, as opposed to their own Internet connections.
Go ahead and tell everyone you know that we suck. I really honestly don't care. I've been dealing with customers who actually pay us money, and none of them have been as judgmental as you.
Can I chuck my 2 bits worth in here?
sliqua-jcooter, You do a very good job at running a service - It works, Most of the time
... But overall, It works. I think this all could've been avoided with a "Due to circumstances beyond our control..."
theimperiousdork, Living up to your username? Stop biting the hand that feeds us.
sliqua-jcooter
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Joined: 25 Jan 2010
Age: 37
Gender: Male
Posts: 1,488
Location: Burke, Virginia, USA
05 Jul 2012, 6:17 pm
bcousins wrote:
sliqua-jcooter, You do a very good job at running a service - It works, Most of the time ... But overall, It works. I think this all could've been avoided with a "Due to circumstances beyond our control..."
... But overall, It works. I think this all could've been avoided with a "Due to circumstances beyond our control..." Thanks for the kind words - we certainly try. However, this outage is definitely a learning opportunity. I don't believe there's anything we can do to prevent something like this from happening again, however we're in the process of identifying ways that we can make improvements so that it doesn't take us nearly as long to recover from an issue like this going forward.
05 Jul 2012, 6:59 pm
bcousins wrote:
sliqua-jcooter, You do a very good job at running a service - It works, Most of the time ... But overall, It works. I think this all could've been avoided with a "Due to circumstances beyond our control..."
... But overall, It works. I think this all could've been avoided with a "Due to circumstances beyond our control..." Well it does seem to go down quite a bit. But I just use the service for free without ever contributing - who am I to complain that it doesn't work as well as I would like? I could help it work better but I don't. So how can I complain?
bcousins
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Joined: 1 May 2011
Age: 29
Gender: Male
Posts: 809
Location: On a failed Tangara set at Blacktown
05 Jul 2012, 7:23 pm
sliqua-jcooter wrote:
bcousins wrote:
sliqua-jcooter, You do a very good job at running a service - It works, Most of the time ... But overall, It works. I think this all could've been avoided with a "Due to circumstances beyond our control..."
... But overall, It works. I think this all could've been avoided with a "Due to circumstances beyond our control..." Thanks for the kind words - we certainly try. However, this outage is definitely a learning opportunity. I don't believe there's anything we can do to prevent something like this from happening again, however we're in the process of identifying ways that we can make improvements so that it doesn't take us nearly as long to recover from an issue like this going forward.
I would gladly use your services (and I might need to aswell, My host is about to sell... )
Kjas
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Joined: 26 Feb 2012
Age: 35
Gender: Female
Posts: 6,059
Location: the place I'm from doesn't exist anymore
06 Jul 2012, 12:21 am
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