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Alex, you need to make password retrieval easier

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brianwong8
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01 Feb 2013, 11:52 am

I had a hard time remembering my nickname and password. Since there is NOT an option for entering your email for password information to be sent to you, I do not know how many profiles I have up on here.

So my suggestion: be able to provide your email address as an option if you forget your password.



TallyMan
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01 Feb 2013, 12:25 pm

That facility already exists. You must have missed it somehow. You specify your email address and it sends you a code to retrieve your account giving you the chance to assign a new password.


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brianwong8
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01 Feb 2013, 12:47 pm

TallyMan wrote:
That facility already exists. You must have missed it somehow. You specify your email address and it sends you a code to retrieve your account giving you the chance to assign a new password.


It's not available under "Lost your Password?" I just checked. Just shows Nickname and then Confirmation Code.



TallyMan
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01 Feb 2013, 1:54 pm

I just had a look. You need to specify your username and it then sends a confirmation code to the email address held on file for that username. If you forget your username as well as your password that is just tough luck. Can't say I've come across anyone who's forgotten both before!


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