A Very Rude Customer! :(

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First things first, have a virtual hug:

(((((((((((((((((((((((((()))))))))))))))))))))))))))

OK, hope you feel a bit better. Now, depending on the culture the word 'ret*d' may be used as a general insult and not something directed to you personally. The person on the other side of the counter may not have known about your problems and the word was just part of his (limited) vocabulary. Another example, in some cultures the word 'spastic' is an insulting term for someone who is physically disabled yet I have a service manual on my shelf that talks about "spastic solder joints" which in this case means broken.

Vanilla_Slice

P.S. Yes, he was rude.

SeizeTheDay,
maybe they are biased to fast food staff,and it doesn't matter how slight the mistake was-are still going to look faulty and a lesser being to them.
am know people who are like that and they see all fast food staff as having severe intellectual disability,but people with ID are not usually given jobs behind the counter/doing all the food,they are given table/bin etc cleaning jobs [am know this as have lived with IDers who did it one day a week].

maybe fast food places should let staff refuse to serve people if they're being nasty,they'd soon change then when they've not got any food to stuff themselves with.


vanilla_slice,
'spastic' isn't a word for all physical disability,it's due to having stiff jerky muscles through cerebral palsy and was an innocent word,but then it got hijacked like the rest of them,lots of people have tried to reclaim them all though.

In England, spastic means ret*d in a very insulting way.

he called you a "ret*d" because you dropped a cup?

i would have turned to him and said "yes i am ret*d. i am sorry about that. have you got anything else to add?"
usually people go quiet and think to themselves that they may have been too harsh.

( i know you are not ret*d and i know i am not ret*d but i would pretend i was ret*d after someone accused me of it, and i would want them to display their reaction to me)

the point is that he would not probably have been so cruel as to call you a ret*d if he really did think you were ret*d. if he found out you were battling some obstacles that he did not preconceive, he may be very sorry for his callousness. if not, then he is best consigned to memory.

i always am never affected by people's attitudes that i do not feel i deserve.

And you reacted by bawling? I would have replied with something like "Too damn right! Only a spastic could hit the floor when aiming for a moronic customer's face".

I had a person that I knew and considered to be a friend declare with sincerity that he thought that I was literally ret*d...because of the way that I act.

When I worked at Whole Foods, I had a customer threaten to jump over the deli counter and kick my ass if there was any evidence that I had done something bad to the sandwich she kept having me make over and over again

They're crazy
People can get really crazy sometimes

Such violence for... what?
Nothing

you can't let crap like that bother you, i worked in food service for 1+ year, customers love to give you crap. it's just something you gotta learn to tolerate.
trust me, you'll eventually get much worse than something like "ret*d."

It's horrible to treat anyone like an inferior. Some people have never been educated well enough to respect other human beings.
Next time someone says something similar to you in a similar situation, you could say "I'm sorry for dropping your cup, but you have to apologize for what you just said." And it would be helpful if there were other customers or co-workers around.

It doesn't matter the age. That kind of behaviour and language must not be tolerated.