Sachorus27 wrote:
I work at an Apple Authorised Service Provider as a technician. I like the work itself, diagnosing and fixing computers...the pay sucks but I like fixing things and the machines occasionally offer a good challenge.
The downside is I almost constantly misunderstand my customers and it is quite difficult trying to understand them. If I were allowed to simply ask the relevant questions and get straight forward answers it'd be alright but my manager constantly complains and stresses I must be more "Empathetic" and "Warmer" as well as engaging the customers in conversation. He even tried to force me to smile when dealing with people. Had five complaints in one day over "pulling faces" at people.
To sum up, no...I don't much like it. But I dislike the prospect of changing even more.
Too be fair, it's not just you.
Apple has strict rules when dealing with official providers even in their own stores.
They have to ask certain questions and go through a certain routine with constantly involves misunderstandings with the customers.
Though I have heard from others that the other OEMs are far worse when it comes to treating their employees and customers.
Hell the guy I had to deal with when I got my laptop's issue diagnosed (It was graphical card issue as many users had also experienced) and he didn't smile much either.
I had pictures and video on my iPhone showing the issue, which I knew what it was.
But they weren't convinced that it was the issue...
_________________
Something.... Weird... Something...