Would this be good for an aspie?

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26 Jul 2012, 10:17 pm

Would working in online/over the phone tech support be a good job for a technologically inclined aspie? I imagine I could do it, but I'm not too good at talking on the phone. Thoughts?

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auntblabby
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26 Jul 2012, 11:13 pm

you have to be prepared to deal with other people's sometimes florid emotions. confused and frustrated people can often be a handful.

ooo
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27 Jul 2012, 1:14 am

Titangeek wrote:

Would working in online/over the phone tech support be a good job for a technologically inclined aspie? I imagine I could do it, but I'm not too good at talking on the phone. Thoughts?

Probably not... that's customer service and involves talking to people. Tech support where you're fixing things, not working with customers, would likely be an easier role for you.

Titangeek
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27 Jul 2012, 1:16 am

ooo wrote:

Titangeek wrote:

Would working in online/over the phone tech support be a good job for a technologically inclined aspie? I imagine I could do it, but I'm not too good at talking on the phone. Thoughts?

Probably not... that's customer service and involves talking to people. Tech support where you're fixing things, not working with customers, would likely be an easier role for you.

Problem is, there ain't much of that variety of work around where I live.

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Blownmind
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27 Jul 2012, 1:58 am

There is something called second line support, or something, isn't it? You don't interact with customers, you get a written summary of the problem from the guys who did talk to the customer, and then you solve it. It requires more expertise than first line support of course, but that seems like a better solution if you don't like phones.

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Nikkt
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29 Jul 2012, 6:41 am

auntblabby wrote:

you have to be prepared to deal with other people's sometimes florid emotions. confused and frustrated people can often be a handful.

So you either quit or become a master at dealing with it. I don't see any negatives in giving it a go.

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