Job Evaluation

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My supervisor basically told me that I have a poor communication skills and that I don't initiate projects. But, I'm a secretary. All I do is type and make copies. What kind of projects am I supposed to come up with? She says I do not handle stress very well and brought up like 2 incidents where I snapped at her. Like how can she rate my average out of 2 incidents in a whole YEAR!?!?!

The fact that she mentioned two occurrences does not imply that she is judging you on only two occurrences.

People remember being snapped at. I had a boyfriend who felt it was very unfair when women held his occasional abusive episodes against him (not that he admitted they were abusive). "I'm not abusive most of the time" is really not good enough.

When it comes to snapping at your boss, once is too many times. The fact that you're still employed after doing it twice means either that your boss is tolerant or that she's too busy to hire and train new.

LOL....how could a secretary initiate a project? That might raise the bosses ire.

Otherwise, what Tarantella's saying makes sense.

I bet you do a great job, otherwise.

It's tricky, but it's what good secretaries do. There's a lot of admin work that's invisible and often the people who benefit by it have no idea how it all works -- they just sort of want admin magic to happen. A good sec'y sees that some sort of process needs implementation, or a new form needs to be made up, or something like that, and asks if her boss would like for her to make it so.

If you can do more, better, it leaves room for promotion.

I find it upsetting because she evaluates me but she does not DIRECTLY supervise me. In one incident she was calling behalf of someone else I was working for but she started accusing me before even finding out how I was addressing the situation. The other time I didn't even say something to her directly. She thought I was saying something to her and took it personally. I think she doesnt like me. I asked her if my manner offends or upsets her and she said no. But, my other coworkers that she supervises get to tell her FLAT out no to doing certain tasks but I am the one that gets told I have bad communication skills.

Joke her if she can't take a ****.

You can either take on what she said and try to change a few things or just ignore her.
But i'm not going to assume its you at fault because I know what it is like to have a terrible manager and no-one to talk to about it.
When people take things personally its their personal problems not yours, and maybe she actually does not like you and it sounds like she sees you as an easier target because she is treating you different from the others. What I would suggest is to record all incidents that happen with her, this should always be done in any job because evidence is something you need later when its too late.
Not much can be done with a terrible supervisor or manager, there is the possibility to complain in confidence to someone higher up. But in the end of the day its a put up with it or find a new job scenario. Don't let this undermine your self-worth though. Everyone has bad days and makes the occasional mistake. Try to be strong and know your strengths at work.

Even if it was you at fault, this has only told me that she is not good at giving feedback in her job, supervisors and managers need to learn how to give feedback effectively and tailor it to the individual and if you're this hurt by it then she has failed at that.