Dealing with a snotty client.

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Every Sunday, I volunteer at an assisted living facility for a school project for psycholoy, and most of the clients enjoy my company. There is one woman, however, that I cannot seem to read that absolutely hates myself another client who is my friends. She even snotts off to me and acts like the wicked step mother in Cinderella by acting degrading.

Back in Valentine's Day, she won the Valentine's Day Queen, and I thought she was a cute lady. So, I was helping pick up trash and working with the activity director. While I was cleaning, I picked up her trash, and she was in her chair saying that her daughter was the princess. I then told her that I was the dutchess but she snotted off and said, "No, you're me cleaning lady." I looked at her and said, "Yes, I'm you're cleaning lady now but I'm your future advisor. "Yeah, that could work," she replied and I walked away.


I have had other experiences with her where she has snotted off to me several times, and has even given me dirty looks, walking away when I want to read to the other clients.

It was today that she was really really rude to me and told me that I worked there and wanted me to pick up her trash. I also called her by her first name and she got mad at me for that and told me to call her by her last name. I then said alright and told her that my real name because she said it wrong. In response, she jerked away and stuck her nose up at me.

How do I handle someone like her, since I'm going to school to become a psychologists?

Just tell her that you think that she is rude and that you do not like her attitude.

Also explain to her why the "pick up the trash" was just a one time thing.


You need to learn to assert yourself towards bullies by speaking clearly to people, there are as many different kinds of people as there are inhabitants on the planet and you need to learn to tell them off.

If you do not learn to "draw a line" that they should not cross, they will eventually expect you to come to them and pick up trash...

Give her a box of tissues and when she asks why tell her it's to "get the snot off your face since you've been so snotty lately." And then give her a Carebear hug and tell her you love her very much and want the best for her.

You will get to let out your feelings about her and she will likely leave you alone after that, out of confusion and fear of you, if you could pull it off and make it look legit.

I'm just kidding btw.

Something might be "up" with this woman.

When she says, "You work here, pick up my trash" she seemed to have forgotten that you volunteer, not work there.

Since it's an assisted living home, there is a possibility that she might have Alzheimer's or Dementia. For some, snapping at others and acting high-and-mighty is a coping mechanism for not fully understanding what's going on.

I would bring up your concern to a member of the psychiatric staff, and if it does turn out that she has Alzheimer's or Dementia, I wouldn't take her comments personally. She likely does that to everyone. And the same applies even if she doesn't have a degenerative brain disorder. She probably is like that to everyone.

Thanks guy,
ya'll are very helpful when it comes to dealing with this woman. She constantly gives another woman dirty looks because she likes to dance and she's uppity. Infact, her daughter is uppity too and was very snotty towards me at the Valentine's Party. I actually think it's a personality issue and if she keeps picking on me, I am going to talk to the activity director about her attitude.