DW_a_mom wrote:
Professionalism requires that the bank teller treat all customers with respect and kindness. Sounds like she failed at that one.
Professionalism can have superficial components, but its mostly a formula for how to act and make decisions in ways that advance the goals of the business. Swearing at a client is not professional, and its bad for business. Dressing in a suit in certain occupations meets the expectations of the clients and, thus, conveys that you take their business seriously. And so on. It means knowing the standards of the job and applying them as best suits the business, instead of any personal agenda. Keeping personal issues and preferences out of business decisions and presentations.
Image is also very much part of reality. Because how we groom and dress is reflective of our personal realities it is essential to carry a democratic presence into our public realities. Impressions affect future realities. They are a useful tool as is speech.
Her behaviour sounds typical. If I cross the border in my work van the border guards are tough and gruff. When I cross the border in my car (cadillac) they are friendly and conversive and usually wave me through with minimal hassle.
For people such as us who may have differences in our social behaviour it is an uphill battle. We must fight to make sure that we are not discriminated against over superficial details. As much as I'd like to ask the world to adapt to my needs and accept me as I am I have recently started to understand that I must work also adapt to the needs of others.
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forwards not backwards, upwards not forwards, and always twirling, twirling, twirling towards freedom