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The best buy geek squad is horrible. I took my computer in last friday to have them check for spyware, viruses, and to clean the hardware. That's all! He told me he would do an ordinary tune up, and said he would be done the next day. I waited till Sunday afternoon, then went to try picking it up. No, they are then "Trying to get out a virus that won't leave", and tell me it'll take another huge clump of hours.
I go back the next day, and talk to the supervisor, who told me I wasn't charged correctly, and that I could pay for the "Advanced virus search" or not. (advanced? oh that's ritch) I payed again, so now we were at Wednesday, and I was very angry at the sad pace of this. On the phone, some guy called me to give me "bad news" about what my sister predicted perfectly, and not in a positive way either. Kind of like this "I wouldn't be surprised if they wiped your hard drive while they are at it!" Wow! I said "Oh let me guess, you want to wipe my HARD DRIVE! "
Him: "Uhm yeah."
Me: "I paid already."
Him: "I don't see receit for that." I slammed the phone then hung up. I drove all the way back, again, put the reciets on the counter and said "Tell me again what I paid for!! " Then he told me. Now I told them "Just give me vista so I can have my computer back." Then I said quietly "It doesn't matter what state, the geek squad sucks!"
Him: "Oh, that will take another 24 hours." Mind you, on Wednesday I went down there with a migrane, after forceing three bites of lunch. I didn't need this!
Yesturday they called me in the evening, and I went to pick it up. I had to reload world of Warcraft, bejeweled, and McCafee, refind WP, and what now? I just got signed out of WP a moment ago without a single click!! HOW ABOUT THAT!?
For the same price, I could have gone across two states and had my sister do it for free in under 15 minutes!! She only has over 8 years of virus removal experiance!! She also thinks that the squad did a very sorry job, and told me that she voluntarily repaired a laptop for a guy in Florida, that the Failure squad broke! "Never, EVER go to them!" She said. One stupid week of "Oh we can't get out the virus"! Especialy since another tech wiped the drive on my last computer in under 6 minutes infront of me the year before! (that computer got heated again, but not with lightning this time) He loaded windows xp on the last comp I had and everything. Yet the Fail squad needs 24 hours for a year old computer, that's seldomly over heated, and to load windows vista?! Amazing!
Last edited by LiendaBalla on 03 Sep 2010, 9:07 pm, edited 3 times in total.