Rant about McDonald's.
TLDR but I need to infodump -
This morning I woke up and forgot my kittens had a vet appointment for vaccines. I loafed in bed doing nothing, and hadn't even fed the farm (six pets -- it's quite an ordeal.) Then I remembered the appointment 45 mins prior to the time. I had to throw the kittens in two carriers without their breakfast or blankets, or anything, and dash out the door unshowered with greasy hair. Such is life. I went to the vet and was finished within about 20 minutes. No issues. The kitties were in the back of my car in their carriers but screaming for food, water, and litter. They also felt yucky from vaccines. I decided to stop at the McDonald's drive-thru in between the vet and home, five minutes from my house. I got there and messaged my daughter to see if she wanted anything. Sure. Two snack wraps, medium fries, and Fruitopia. That message gave me a time stamp of when this started.
There was no one else in the drive-thru and I ordered our stuff from a friendly person, expecting it to be quick. Kitties start screaming louder. I paid and they gave me my drinks but said I had to park in the waiting area for the food. OK fine, maybe they're just making new fries or something and at least they'll be hot. I go to the spot and wait. And wait. And wait. It was 12 minutes before someone came out and handed me a tiny, lightweight bag that felt almost empty. She walked away. I look in the bag and there's two snack wraps but no medium fries and none of my food. I put my window down, call her back, and explain we're missing food. She looks incredulous and asks about three times what was missing. Says she'll go get it.
I wait another six or seven minutes. She comes back out and says I didn't order anything else, just two snack wraps with no salt. She tries to show me the receipt but of course I can't see because I'm blind, and I know I paid over $20 on debit. Besides, I had two drinks in the car already and they weren't on that receipt. I tell her I didn't order wraps with no salt, even if everything else had been in the bag. She takes the bag back through my car window even though it had been sitting there in my car on a black seat in the sunshine for about eight minutes at this point. She says she'll go figure out my order, and I see her carry the bag of two wraps with no salt from my car to someone else's car, and hand it to them. I nearly vomit. There's no way that's allowed with food services. I know because my daughter went to chef school.
I wait again. And again and again. About seven more minutes pass. She comes out again and tells me I didn't order that, and takes my order again. I tell her I'm going to leave and give up because I have screaming cats in the back and it's a zillion degrees outside. At this point a truck parks sideways behind me and blocks me in. She says she'll sort it out asap.
Then another ten minutes later young guy comes out carrying three bags of food. He asks me what I ordered, and says he's not sure which bag(s) are mine. He opens one of the bags which had wraps in it because he wasn't sure if they were the right wraps or not. He reaches in my bag of food and pulls out the wraps to check the labels on them. He was wearing clear gloves, but still WTF. He reached in our food bag. He decides they're the right wraps and gives them to me and walks away. I call him to come back because I still don't have my order, or her french fries. I ask him if the wraps he just gave me were no salt, because that's what I got last time and I don't want "no salt". (I didn't want to open the bag and check myself, because it would let heat out of the bag.) He says they are not "no salt".
While he was there I asked him to please get the person to move their freaking truck, and give me a refund. I tell him this is worthy of social media. It's been a good 40 minutes by this point and I have animals in my car. He laughs and agrees it's a cluster****.
Another young woman comes out several minutes later and asks if I'm waiting for food, as if no one had served me yet at all. She asks what I ordered. I explain again that I have two wraps and need the rest of the food, a refund, and the truck to move. The truck moves on its own. She says she'll get a refund if I go in the restaurant.
I'm not going inside because I have cats in the car. Just bring me the debit machine thing and my freaking food. She says they can't bring the debit machine thing that far outside. Will I accept cash? I say yes. She asks how much. I say I don't have a clue. I could have checked my internet banking but WTF. I knew it was over $20. She magically pulls the receipt out her pouch thing and tells me it was $24. OK, if you have the receipt where the F is my food, and the wraps are cold by now so ideally grab me some new ones and don't give these ones to people in other cars. I'll throw them out at home.
She disappears. Finally someone new (yet another person) comes back with a bigger bag of food which was presumably my order and the french fries. I don't even look by this point. She gives me a small paper bag and says it has $24 cash in it. I feel like I've just done a drug transaction. I take the new bag and the cash and start to barrel away when I notice the car that was beside me is honking at them, calling out "Where are my wraps?!"
It's the car that they gave my first wraps to, the ones with no salt. I had stopped paying attention to them but I assume they either saw the bag go from my car to theirs, or else they checked the bag and they had been the wrong wraps. They were also waiting for the right wraps all this time. I shake my head and leave.
I get home with two bags of food and the drinks that had sat in my car from the time I first parked, melting the ice. They didn't give us any straws. My daughter checks her little bag that I got first, for the wraps. She says they're ice cold. Surprise surprise. We don't have a microwave. She starts to throw a PMS fit but then I open my bag to find her french fries, and discover there are two more wraps in there along with everything else. She ended up with four wraps. All of them were labelled NO SALT. LMAOOOO. Two were cold and the newer two were a little warmer. Oh, and it turned out her Fruitopia was wrong because I'd ordered the strawberry one but they gave her the orange one. Oh, and she got small fries not medium.
I checked the bag and they gave me $14 refund, not $24.
The whole trip home from the vet which is normally 5-7 minutes from McDonald's, took me 71 minutes from when I texted my daughter in the McD carpark, because traffic was a bit heavy and I got all red lights.
Oh and when I got home one of my kitchen bowls was in the middle of my front lawn with dry cat food in it. Turns out that my daughter accidentally let one of my older cats outside when she put out the trash and she needed to lure her back in.
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I never give you my number, I only give you my situation.
Beatles
12 Aug 2023, 4:09 am
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