How to explain your issues without looking victimized?

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Hy I need a little help from you people...besides aspergers I have selective mutism and social anxiety...SM prevents me from being able to speak in many situations...but it's getting worse because I'm speech therapist who works part time job in home visiting services (hope you get what I mean)...lately I'm really not abled to get out of the house but the problem is I can't even text or call parents of the kids I work with to let them now that I have issues and that those kind of issues are the reason I don't visit them not sth else...last time it happened a friend who is sp.ed. and works with some of the kids explained it too them but ofc I can't mke her do that forever...most of the parents understand, or at least pretend to but in the end to exllain them I have to call or text them and no matter how hard I tried I just fail to do so... I'm sick and tired of trying harder and explaining myself to every single person I work with...I just want to honestly tell them 'what is wrong with me' but then again I can't make myself talk and texting or mailing is even worse cuz I don't know what will they think or how will they react...

and tbh I don't know how to start a sentence because it all seems wrong like-'dear Mr/Mrs XYZ I'm really sorry I haven't answered your calls/texts or been able to visit you and your child. I know it is irresponsible but I assure you it is not because of sth you did or say and certainly not because I do not want to provide you services anymore (my friend taught me this is a good way of starting-is it?). I,myself have a condition that is called selective mutism and is associated with social phobia-meaning that I can't communicate in some situations and I get anxious even thinking about it...and then I don't know what else to say to them except -I'm really sorry if you feel I let you and your child down...it is hard for me to admit and explain this to you because I'm concerned you might get it wrong...and if I can't be honest I probably will continue to have those issues cuz once it's said (by me or others) at least I can make myself feel good enough to tell them I'm really sorry and can't gurantee I will be able to do sth...

and it freaking sucks cuz I constntly feel like I'm letting them down or asking to be privileged or sth ....

help anyone?

I have this problem too. I wish I could explain it without sounding like a whiner.