Ripped off by clothes shop yesterday?

Page 1 of 1 [ 8 posts ] 

specialsauce
Snowy Owl
Snowy Owl

User avatar

Joined: 21 Nov 2013
Age: 35
Gender: Male
Posts: 170
Location: London

06 Apr 2017, 2:54 am

Got ripped off in an independent clothes shop, went in to get a pair of jeans and he ended up selling me two pairs, plus two shirts, two jackets, and some plastic shoes worth £25 that he sold me for £69.

Both jackets sold for £70, I think one maybe worth that much, the other one I very much doubt it - probably worth as much as the shoes. Got sold a plastic belt marked up 300%.

Ended up spending £380 and I felt he was making the prices up at the till. He was very theatrically making sure I knew that the receipt showed the correct number of items and I felt this was to distract from the price.

I was on my lunch break and just wanted to get out the shop.

I can't complain that any of the items are faulty or outright bad, he showed a large amount of energy and enthusiasm in putting them together into an outfit that looked fine in the mirror, and I know I have to pay for his time to pick out these items and put them together for me even if they are cheap items.

He didn't break any rules he was an expert salesman, but I'll go back and ask if he will accept a refund on the shoes and maybe one of the jackets. I just feel like this experience has made me feel very autistic.

He was essentially insulting the way I looked when I walked in to the shop, but I couldn't really argue with his point because I knew I was looking crap. He sold me some marginally nicer crap plus maybe a £120+ markup and now I feel down.

He was so chatty and managed to determine my earnings and everything, very overly familiar guy, giving lots of back pats. I know that running a shop is basically requires you to rip off your customers because of the taxes and fees, that's why people would buy all this stuff online.

I think I need to just avoid independent clothes sellers on the high street. They always seem to sell me something weird.



BTDT
Veteran
Veteran

User avatar

Joined: 26 Jul 2010
Age: 61
Gender: Female
Posts: 7,521

06 Apr 2017, 8:01 am

As retail is a special interest of mine, I have some observations to offer.

The best clothes at department stores goes for list price. If you can afford it you buy it as soon as it hits the shelves. Then they start putting it on sale, or marking it down, until they reaches a price that will well. Sort of like a auction in which you start at a very high price, and go down until someone will buy it.

If you don't know what you are doing, fashion advice can be very valuable. It took me hours of study to figure out what works for me. Perhaps the most useful thing you have gained is the knowledge of clothes sizes that properly fit you. For instance, a lot of short people wear clothes that are too big, which makes them look even shorter. 8O
You can now look for clothes with a similar fit. But, you can't trust the labels, as they aren't accurate. I bring a tape measure when shopping for clothes, though that wouldn't be necessary if I could actually go to a high end store that you have access to. For the longest time there was none, though I recently heard of a store that opened up in New York City that has clothes for short guys.



AspieUtah
Veteran
Veteran

User avatar

Joined: 20 Jun 2014
Age: 62
Gender: Male
Posts: 6,118
Location: Brigham City, Utah

06 Apr 2017, 8:17 am

specialsauce wrote:
...I'll go back and ask if he will accept a refund on the shoes and maybe one of the jackets....

And, take a friend who can use his or her mobile phone to record any "disagreements" from the salesman, or call for police, if needed.


_________________
Diagnosed in 2015 with ASD Level 1 by the University of Utah Health Care Autism Spectrum Disorder Clinic using the ADOS-2 Module 4 assessment instrument [11/30] -- Screened in 2014 with ASD by using the University of Cambridge Autism Research Centre AQ (Adult) [43/50]; EQ-60 for adults [11/80]; FQ [43/135]; SQ (Adult) [130/150] self-reported screening inventories -- Assessed since 1978 with an estimated IQ [≈145] by several clinicians -- Contact on WrongPlanet.net by private message (PM)


specialsauce
Snowy Owl
Snowy Owl

User avatar

Joined: 21 Nov 2013
Age: 35
Gender: Male
Posts: 170
Location: London

06 Apr 2017, 9:07 am

I found out that they only offer an exchange or a credit at their store and not a refund which is perfectly legal as the items are not faulty.

As I don't want to spend any more time in their store looking for items, I will just take the hit.



the_phoenix
Veteran
Veteran

User avatar

Joined: 30 Jan 2008
Gender: Female
Posts: 2,489
Location: up from the ashes

06 Apr 2017, 5:00 pm

BTDT wrote:
For instance, a lot of short people wear clothes that are too big, which makes them look even shorter. 8O


And then there are Aspies with sensory issues who wear clothes that are too big ...
(that would be me).



specialsauce
Snowy Owl
Snowy Owl

User avatar

Joined: 21 Nov 2013
Age: 35
Gender: Male
Posts: 170
Location: London

09 Apr 2017, 5:32 am

I wore one of the jackets two days and it ripped when I tried to squeze past someone and the very thin material snagged on something. It was totally not worth the money. Can I get a refund for it being of unsatisfactory quality?



AspieUtah
Veteran
Veteran

User avatar

Joined: 20 Jun 2014
Age: 62
Gender: Male
Posts: 6,118
Location: Brigham City, Utah

09 Apr 2017, 7:32 am

specialsauce wrote:
I wore one of the jackets two days and it ripped when I tried to squeze past someone and the very thin material snagged on something. It was totally not worth the money. Can I get a refund for it being of unsatisfactory quality?

Most merchandise is sold "as is" meaning that there is very little implied or expressed in the sale that would promise any reliability. That is why the phrase caveat emptor ( https://en.wikipedia.org/wiki/Caveat_emptor ) is often used to warn buyers to examine their needs and how rigorous any merchandise might be in real life, not in a shop window.

So, unless you can prove intent to defraud, I am afraid you won't be able to get a refund of your money. You can certainly try, though. Maybe the merchant will help you out somewhat. Personally, I buy clothes about which I don't care too much if they are damaged. That way, the clothes serve me, not the other way around.


_________________
Diagnosed in 2015 with ASD Level 1 by the University of Utah Health Care Autism Spectrum Disorder Clinic using the ADOS-2 Module 4 assessment instrument [11/30] -- Screened in 2014 with ASD by using the University of Cambridge Autism Research Centre AQ (Adult) [43/50]; EQ-60 for adults [11/80]; FQ [43/135]; SQ (Adult) [130/150] self-reported screening inventories -- Assessed since 1978 with an estimated IQ [≈145] by several clinicians -- Contact on WrongPlanet.net by private message (PM)


Chronos
Veteran
Veteran

User avatar

Joined: 22 Apr 2010
Age: 45
Gender: Female
Posts: 8,698

14 Apr 2017, 7:26 pm

specialsauce wrote:
Got ripped off in an independent clothes shop, went in to get a pair of jeans and he ended up selling me two pairs, plus two shirts, two jackets, and some plastic shoes worth £25 that he sold me for £69.

Both jackets sold for £70, I think one maybe worth that much, the other one I very much doubt it - probably worth as much as the shoes. Got sold a plastic belt marked up 300%.

Ended up spending £380 and I felt he was making the prices up at the till. He was very theatrically making sure I knew that the receipt showed the correct number of items and I felt this was to distract from the price.

I was on my lunch break and just wanted to get out the shop.

I can't complain that any of the items are faulty or outright bad, he showed a large amount of energy and enthusiasm in putting them together into an outfit that looked fine in the mirror, and I know I have to pay for his time to pick out these items and put them together for me even if they are cheap items.

He didn't break any rules he was an expert salesman, but I'll go back and ask if he will accept a refund on the shoes and maybe one of the jackets. I just feel like this experience has made me feel very autistic.

He was essentially insulting the way I looked when I walked in to the shop, but I couldn't really argue with his point because I knew I was looking crap. He sold me some marginally nicer crap plus maybe a £120+ markup and now I feel down.

He was so chatty and managed to determine my earnings and everything, very overly familiar guy, giving lots of back pats. I know that running a shop is basically requires you to rip off your customers because of the taxes and fees, that's why people would buy all this stuff online.

I think I need to just avoid independent clothes sellers on the high street. They always seem to sell me something weird.


You are not obliged to buy anything at a shop that you don't want to buy. You are also not obliged to be able to present a logical reason for not wanting to buy something.

It's ok to politely tell a sales person that you are not interested in something, and it's ok to use a firmer tone with them if they persist in bother you.