"I'm Sorry."

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Whenever I hear an person say "I'm Sorry" and nothing else in response to an issue I'm having, but it fully within the person or their organization's control, it feels like they're really saying "Go take a flying leap! Deal with it."

Am I wrong here?

For example, today I called the number of a certain theater chain that offers Sensory Friendly movie showings. They have a list of participating theaters and showtimes. None of the listed theaters near me offer tickets at those times, and when I called them individually they claim to never had heard of the program. Fine. So I called the theater HQ and they suggested that these theaters don't participate in the program because they aren't showing the films at this time. I mention that they should not be listed as participating because, well, they aren't. The response?

"I'm Sorry," and nothing else. Dead air.

Why not push it through the organization to remove the names or push the theaters into compliance? Why have confusing and incorrect information listed? Is this just a lie to look concerned with a social issue?

I didn't ask any of that. I just hung up after five seconds.

This is far from the first time I've experienced this. Every time it is baffling and offensive to me.

Anyone else get this, and what do you make of it?

Rarely is the person answering the phone call in a position to make the changes you are requesting. And, for most people, answering the phone is just a job they have that allows them to pay the bills--they don't do it to change the world.

Thanks.

I understand that intellectually.

At the same time, the companies are constructed intentionally.

So I ask "why is this my burden?"

I just want to buy something as advertised.

I agree with what BTDT said.

But, at the same time, you could try calling back and ask to be transferred to whoever can make changes ("a manager", "personal relations", etc.). Or state that you'd like to make an official complaint.

It would be nice, as you say, if these websites were updated so that other people aren't misled as well.

It's frustrating, but sometimes *you* have to be the person to speak after "I'm sorry". Stand up for yourself and say what you need.

I agree with the first point about "I'm sorry." I do think that's what it means when said in that way.

I don't think the movie theaters care whether or not they are accommodating people or, to put it another way, truly providing an enjoyable experience for some minorities, namely autistic people or other people with sensory issues. If several other people, who are clearly not you, also call and complain, something might be done.

I think more people would use the sensory break times at places if they really did happen and if they were advertised well.

Even if I were not with an autistic person, I would appreciate something like that to attend because it sounds peaceful.