Help how do I refund an audiobook I purchased

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I posted this in random discussion because I know it will get replies quicker than in the computers section.

I purchased an audiobook about 12 hours ago from my Google play account but it wasn't what I wanted, so I went to the email receipt I had received to request a refund. I filled out the little form correctly and everything, but after it just said "can't approve a refund as it doesn't meet the refund policies" or something like that. I tried it a few times and it just says the same thing.
I read the policies and it said that you can get a refund before 48 hours after your purchase, and I know I only purchased it about 12 hours ago. I Googled it as well and it said the same.

I want to refund before the 48 hours is up. Why won't it let me? It's frustrating me! Can someone help??

From Google Play Books refunds

I didn't look for anything UK specific. Bolding mine.

I've successfully refunded purchases before though.

But were those purchases audiobooks? It's not just about making a purchase, but also what type of item was purchased.

Yes, they were too. Audiobooks are the only purchases I make from Google play.

It's too late now anyway, the 48 hours are up.

This is what it keeps saying after I try to get a refund.

But all the Google plays refund policies says is if you've purchased an audiobook less than 48 hours ago you are able to get a refund. This has happened with a forth audiobook now, and the most recent was purchased by accident and I only requested for a refund a few seconds after purchasing it, and it won't let me do it. I'm going to be in debt soon.

If YouTube didn't have crappy copyright policies then I could just listen to audiobooks for free. But no, you've got to pay all the time for everything. Why ain't anything free?!

Please someone help before the next 48 hours are up, I'm getting so frustrated and I can't sleep. I've wasted so much money on audiobooks I don't listen to and they won't let me refund before 48 hours is up and won't give an explanation.

Can you contact someone in Google Play on the phone, by email or on the chat? Not the machine but a person. You can explain that the automated system kept rejecting your refund attempts and you ended up not being able to get the refund within the 48 hours, emphasizing that it's not your fault. Nowadays many things are automated and when they malfunction, it can be a nightmare. I had a horrible experience with the automated system evading resolving the problem for days. I could only resolve it by waling walking into the store in person. Sometimes only a real human staff member can resolve a problem.

I did send an email to the team but I don't know how long it will take to hear a reply.

Usually I get unique problems on my phone that even the people in the phone store get baffled by. So this is probably one of those unresolvable issues. Google hasn't helped any.

Your very right about that. I've had problems with Amazon before not wanting to refund or replace things that arrived broken because they were fragile & packaged very poorly. Lots of big companies like Google & Amazon do NOT want to give refunds or replacements because it costs them money in the short term. They also want to use a computer system for most everything they can because they do NOT want to pay real people to deal with customers problems. They are only looking at the short term figures & not considering that they could lose customers because their customers become frustrated & want to avoid buying from their business after bad experiences. The companies figure they have a major monopoly so they won't lose that many customers due to the customers not having many easily available & known alternatives.

I know you do NOT want to hear this Joe but Google may have changed their policies or system since the last time you had successfully returned something. It may not be possible for you to return the audio book without a ton of work trying. The best you can probably realistically do is try to find an alternative to buying em on Google & to double check that you really want to order that specific thing before you buy it. I don't know how much it cost but maybe you can write it off as a loss & think of it as a learning experience to prevent a repeat situation. You could also try to use a VPN to access YouTube & try to your audio books. Learning how to do that might be easier & cheaper in the long-run than fighting with Google to return digital things.

I kept forgetting to read the small print, such as how long the audiobook was. I prefer several hours long. Also the audiobook always sounded exciting in the sample but when I actually bought it and read it I didn't feel it was for me.