Hi,
I used to work ofr West Telemarketing in San Antonio. You are like cattle in a big warehouse type setting with little half cubicles separating you. The calls are handled by a computer and you just sit there waiting for a person to pick up. The computer usually gives you the call after the person has said "hello" several times so they are already pissed. The operator has no clue if you are on a DO NOT CALL registry, as I said, they are like cattle. We had very little control over the call. The * F11 does not work because there is no control. The only things we really could control is the information on the screens about what to say. The lower levels have to read a script verbatim and the damn upsells that keep popping up after a sale is made is enought o drive anyone insane (especially the person reading these inane script, they know they are bugging you, they do not want to, it is just a part of the job). These were a lot of young kids, sometimes working multiple times during the year, they would get a paycheck, then quit. Itt was difficult because so many people are so mean. I was too, before working there and realizing that these people are just trying to earn a living. I have NEVER been called at home from someone from India. It is definetly not standard practice for cold calls to come from a foreign country. People are not going to give their credit card info to someone who has a heavy accent. This place alone has over 5000 people working there in San Antonio, TX.
For fun these days I like to complete their script before they can read it just to mess with their heads. It was so monotoonous that you could not help but memorize it.
Or if you are particularly feeling meschievious, I would ask if they do carpet cleanings and if they could get out LARGE BLOODSTAINS, tonight if possible!
These telemarketers are people too, a little kindness goes a long way. If you are having a bad day, say so, and ask "POLITELY" to be placed on the "Do Not Call" Lisw".
More than once I have seen a telemarketer log a call as "Call Back" because someone was rude.
The volume of calls is so heavy and most of it is automated by computers that checking up on who did what is almost immposible. The operators can get away with all sorts of abuses, so why invite it by being a dick?
Asking politely will probably work.
Good luck and remember they are people too.
crazedchef