Women kicked off of plane by cops for noise sensitivity

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ASPartOfMe
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02 Oct 2017, 1:32 am

http://www.heraldscotland.com/news/15569222.Autistic_woman_huckled_off_EasyJet_flight_to_Glasgow_by_police_after_complaining_about_noise/

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AN AUTISTIC woman was huckled from a plane by police after asking to move to a quieter seat.

Manuela Atzori faced a gruelling 24 hour wait to get from London to Glasgow after she was told to leave her flight by EasyJet crew.

The 39-year-old businesswoman was returning home to Scotland from a trip to her native Italy when the incident happened on September 21.

Having taken her seat, she started feeling overwhelmed by the noise and went to the back of the cabin to get some fresh air while the plane sat on the tarmac.

As she was standing next to the open door, air stewards asked if she was unwell and she explained she was autistic and was sensitive to noise.

Manuela said: "People were laughing and shouting and I said I was over-sensitive to it, and have mild autism.

"They gave me a seat but I was only there for a few seconds before another steward came over and said 'It’s not noisy at all'.

"I asked if I could sit in another seat, but they said no and asked me to leave the flight."

Manuela told staff she just wanted was to go home to Glasgow, and had flown with EasyJet before without any problem.

However cabin crew took her passport and boarding pass from her and ordered her to get off.

Police then huckled her off the plane, causing the humiliated 39-year-old to have a panic attack as she was being led away in front of dozens of passengers.

After waiting five hours in the busy terminal, she arrived at the gate for the next flight and was asked if she was okay to fly, to which she said yes.

However staff returned a few minutes later and she wasn't allowed on this flight either.

Manuela said: "I cried for two hours. I didn't know what was happening. I was so exhausted and stressed.

"There were no more flights to Glasgow for that day - it was about 11pm.

A spokeswoman for EasyJet said: "Unfortunately Ms Atzori was unable to travel to Glasgow on 21 September as our crew had concerns for her well-being as she was clearly distressed.

"We would never prevent someone from flying because they are autistic.

“We transferred her flight and provided overnight accommodation and she was fully supported by EasyJet employees along with the special assistance provider at the airport until she flew to Glasgow on 22 September.

“We understand the situation was difficult for Ms Atzori and have been in regular contact with her since.

"Our pilots were trying to act in the best interests of the customer and we believe they were compassionate and supportive throughout."

The firm said it is working with the National Autistic Society and the Alzheimer’s Society to help people with "hidden disabilities" who need extra help when traveling


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Raleigh
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02 Oct 2017, 1:49 am

That poor woman.
She was clearly distressed so obviously she needs to be traumatised as well.


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magz
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02 Oct 2017, 2:08 am

That's why I always carry my noise cancelling earplugs with myself.


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jrjones9933
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02 Oct 2017, 2:13 am

Every time I fly, it's an exercise in not showing how I feel. That's why they have bars in airports.


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hurtloam
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02 Oct 2017, 2:30 am

That's awful. The steward who said to her, 'it's not noisy at all' made things worse. She felt invalidated and that would have made her more upset. It's really a culmination of many times being told there's nothing wrong throughout her life when there was something wrong. It's not so much that dismissal, but all of the dismissals all over again.

I flew with someone who was obviously distressed by flying and no one threw her off. A kind man noticed how upset she lookef and offered to swap seats with her so that she would feel better. I held her hand and she was ok once we were in the air. Ok so that was a fear of flying rather than autism, but still.

This poor woman could have been helped if shown a little compassion and understanding.



Joe90
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02 Oct 2017, 4:52 am

See, this is where having "lack of empathy" tied with autism misleads people into thinking that if an autistic person is in distress, he or she will become a danger to everybody. It makes me laugh how they can say that, when it's the NTs in this situation who actually lacked empathy for the autistic woman.

It just winds me up.


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BirdInFlight
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02 Oct 2017, 6:03 am

This is awful, especially the invalidating "It's not noisy at all." This kind of invalidation is what "mildly" autistic people get handed all through life.

And this stuff is precisely why many of us on the so-called milder end don't want to disclose to a brutal NT world, and will often strenuously suppress our discomfort even though doing so is incredibly harmful to us too. It's a harsh world out there when you look and act almost like everyone else but truthfully express even ONE difficulty and you're in a world of punitive actions for that.

THIS is why I cannot disclose or even give up "masking" and "just be myself" in my current life situation in ANYTHING.



Chichikov
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02 Oct 2017, 6:15 am

To add some balance, an airline has a serious responsibility to a lot of people. If planes don't leave on time there are big repercussions, and a plane is not a place to have someone freak out as that has safety issues and if a flight needs to be diverted mid-flight again the issues are huge. So she was taken off that flight and helped to get home the next day. She was inconvenienced for a day but everyone else on that flight got home on time, so doctors might have got to do life-saving operations, people might have got to their funerals, important business meetings might have happened as scheduled. Sometimes not everything goes your way.



BirdInFlight
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02 Oct 2017, 6:21 am

Yeah but they don't have to say stupid things like "It's not noisy at all." To an AUTISTIC person. It's "not noisy at all" to an NT but that doesn't change things for the person with sensory processing disorder.

And then forcefully remove her from the plane when all she wanted was a quieter seat. She wasn't even making a fuss, she just asked.

The whole thing could have been handled a very different way and didn't have to leave this woman feeling traumatized even more by the MANNER OF HER HANDLING than the sensory issue itself, at the end of the day.

Read the article again -- SHE WASN'T EVEN CREATING A SCENE.

It's the manner of her handling that escalated this to an upsetting incident for her instead of merely a later flight taken.

There's a way to go about everything without turning it in to a fiasco, skuffle, a humiliation or any other negative thing for anyone involved. End of story.

And Chichikov, I'm really sick of you always showing up after I post. Get OFF my f*****g back. You're posting contrarian snark after any post I make and it's time for you to go BULLY someone else.

Seriously SICK OF YOU.



Chichikov
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02 Oct 2017, 6:45 am

BirdInFlight wrote:
Yeah but they don't have to say stupid things like "It's not noisy at all." To an AUTISTIC person. It's "not noisy at all" to an NT but that doesn't change things for the person with sensory processing disorder.


They don't have to, no, but be realistic, they're not counsellors, they're people who know that if someone is causing problems to get them off because the flight has to leave on time. Doing their job is the thing probably foremost in their mind. I'm not saying it's right, I'm just saying you have to be realistic.

BirdInFlight wrote:
And Chichikov, I'm really sick of you always showing up after I post. Get OFF my f*****g back. You're posting contrarian snark after any post I make and it's time for you to go BULLY someone else.

Seriously SICK OF YOU.

LOL, are you crazy? In my post I didn't quote you or refer to anything you said, I was simply adding my opinion to the thread, a thread you happened to have posted on, and I didn't see any "snark" in my post either. As to your claims, ok, let's take a look at your posting history by thread.

Bold - threads where I have also posted
Bold + Italic - threads where I have referenced you

Women kicked off of plane by cops for noise sensitivity
Breaking: Active Shooter(s) In Mandalay Bay Hotel (NSFW)
My 50’s were crazy, what are my 60’s going to be like?
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Poor Jim Carrey :(
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Bullying censors get what they want again

So I have posted in a few of your past threads, but I've only responded to you directly in one, and I responded to someone else in that thread in the same way so you can't even say I was targeting you. So get down off your cross, no-one is bullying you, you mean nothing to me and I'll post where I want and if you've already posted on that thread then tough.



Magpie_01
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02 Oct 2017, 6:51 am

I personally don't think there's a safety issue in accommodating an autistic woman so she can travel just like everyone else. She paid for the flight - like everyon else - so she should have the same rights! The aircraft staff and cops created a safety issue, they caused her to have a panic attack. This is discrimination.


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Noca
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02 Oct 2017, 3:02 pm

Plan ahead, if you have noise sensitivity then you need to carry ear plugs or noise canceling headphones. You cant exactly leave an airline in flight if you have a meltdown due to noise.



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02 Oct 2017, 4:16 pm

The staff was obviously ignorant about autism but she should have brought ear plugs or noise cancelling headphones. You know you have hearing sensitive so you know it's not that loud to normal ears so it is your responsibility to bring something with you to make things quieter for you like noise cancelling headphones or ear plugs. Plus you can't always find somewhere quieter.


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SaveFerris
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02 Oct 2017, 4:18 pm

Personally I think there is more to this story that in this article , it just doesn't make sense to me that she was treated this way if she reacted as was quoted in the article. There are two sides to every story and EasyJet's replies appear to be damage limitation rather than anything else.


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League_Girl
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02 Oct 2017, 4:23 pm

SaveFerris wrote:
Personally I think there is more to this story that in this article , it just doesn't make sense to me that she was treated this way if she reacted as was quoted in the article. There are two sides to every story and EasyJet's replies appear to be damage limitation rather than anything else.



A very good point. Reminds me of the time when I saw a headline about a Oregon family being kicked off a flight due to fear of autism and I thought right away there had to be more to the story. And there was and I believe it was over something the mother said when she told the flight staff "Maybe if she hits and claws, then you might do something" and that came off as a threat and saying her daughter has a behavior and she hurts people and gets violent when things don't go her way. Those things are taken very seriously on flights.


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SaveFerris
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02 Oct 2017, 5:11 pm

League_Girl wrote:
Those things are taken very seriously on flights.


Even more so since 9/11 , I'm pretty sure if I was a flight attendant I would be constantly on high alert and on mega alert leading up to and weeks after September 11th every year. I'm naturally an anxious person so this might have no relevance at all.


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