Blank face, can't tell stories or jokes, boring personality.

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I get this a lot. I will say something, and people start laughing, not as if they're trying to be nasty and laugh at me, but as if they genuinely think I was making a joke. I cannot, try as I might, see what was remotely funny about what I said. This actually happened on the phone the other day at work. There was one member of the public who was considering making a complaint, but had asked if he could see a member of staff in person to discuss it rather than write in (which he's perfectly entitled to do) so I was trying to arrange a date and time that he could visit us. I called the office where he would be going to, and started to explain to them what we needed, starting, "We've been contacted by a service user [standard term] who might be wanting to make a complaint..." Before I could go on, the woman I was speaking to burst out laughing, saying, "I'm sorry - that just sounded so funny!" I was so confused that I simply went silent, and after a minute, she apologized. I have gone over and over this in my mind, and I cannot see what was funny about the perfectly ordinary statement I made. If we had not been at work, I would have wondered if I was speaking to someone who was drunk.