I end up with screaming kids in the waiting room all the time, very much to my regret (oh, how I love Friday afternoons now, the pediatrician goes home early so all I have left for patients in the waiting room is lovely quiet seniors...ahhh! I think my NC headset has saved a few lives as well... ) - I try to be patient when I see the parents struggling with a fussy kid, and looking around furtively with the "I am sorry, please forgive me!!" look on their face. Others, I don't like as much - the ones that are sitting on the telephone while little treasure is running up and down screeching in what I consider a kid hostile environment (doc office, lots of sharp things, expensive equipment, and adults in half-run most of the time - more than one little kid has been stepped on or had been thrown back because of a door opening fast...) I don't like the ones that are trying to be the best friend, either - please little treasure, don't stand in the chair. please little treasure, the doctor is waiting, do you want to be carried or will you walk? (which incites 10 minutes of negotiations - just pick the kid up already, go! They are little, you are big. Would you negotiate if the house was on fire? NO. Now GO! ) I don't like the parents that encourage it either "oh little treasure, jump up and down and scream again, its so darn cute..."
Sigh.
Not happy with the parents who use terrorist techniques either - their kid starts to get fussy and crying, so instead of maybe taking them out of the office for a minute, they walk them up to my desk and let them howl in my ear, fully expecting me to GET mad and "make" the doctor go faster and take them first, whether their appointment is next or not...
They took the toys away recently because of H1N1. That takes a lot of the screaming down, actually, nothing to scream about (lots of fights over a favourite truck, etc). Bet nobody thought there was an upside to a pandemic, but there you go...
There have been times when I have had to remove myself from the front office so I could calm down - otherwise I might have told off a few patients, and where I could get away with that if I was another patient, I can't when I am an employee. I appreciate it that the parents develop filters so they don't utterly lose their minds, but I wish they would keep in mind that many of us don't have that ability, sigh.
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People think there are four elements to the world; fire, wind, water and earth. They are wrong. There is a 5th element - surprise. - paraphrasing of Terry Pratchett "The Truth"