yankeedoodads wrote:
Why is going to the bank such an issue for some people?
To give credit where it's due, they were OK about my opening an account with them. But beyond that, my experiences are as follows:
Wishing to transfer a rather large sum on the Web, their Website recommended I nipped into the local branch to clear it with them in person, so I went in and asked. They didn't seem to know what I was talking about. They kept saying they always charge for transactions, I said I've made loads of them on the Web and you never charge me, they said they always do. So I left, did the thing without their clearance, it was fine, no charges.
When I asked them for a Cheque Guarantee Card (ancient forerunner of credit card), they told me to come back when I'd held a few thousand in a zero-interest current account for a few months.
When I wanted a debit card with Visa on it, they asked me a ton of questions, then tried to sell me stuff "while the computer was evaluating my request," and then said no, refusing to give a reason.
Getting them to do cash transfers to an account in Spain was too much for them. I explained clearly that I wanted the total cost to me to equal £100 (or whatever it was), including their charges. Guess what they did? Sent £100 and charged me that plus their own charge. Then they did it again. And they told me I should close the account because there wasn't enough activity in and out of it.
Wishing to buy an annuity but not knowing the terminology, I was offered a share portfolio requiring a huge up-front premium.
They changed the interest rules on an account without making it clear, and I got no interest for a couple of months until I spotted it.
Sometimes they're programmed to insert a little sales pitch into the agenda, e.g. if you have an expensive-looking mobile phone, they tell you how nice it looks and ask you if it's insured. If you're alert, you'll see where they're going with it.
And the winner - I went to talk to them and they made me use their internal telephone to talk to an adviser, who wouldn't tell me anything unless I gave him my telephone PIN, which I'd left at home because I was going to talk to them in person.
That's why going to a bank is an issue for me.