Man oh man oh man. Even if I won the lottery, I'm never buying an Apple product out of principle after what happened today - dreadful company! -_-
(Yes, this is the cue for a long rant. Feel free to scroll past it.)
Probably nobody remembers, but in my first post in this topic I mentioned my mum's friend's borked iPad 2. It's been having problems for ages and has had about 20 password resets by different people. Nothing worked, the thing was f**ked. As my mum's friend and her husband were coming over to dinner yesterday, I suggested she bring over her iPad so I could try factory resetting the thing to its default state.
She agreed, and I managed to factory reset it. What I couldn't do was set it up, because the iPad is still locked to my mum's friend's Apple ID. I couldn't unlock it, because there was no way in this universe or the next one I could log into the Apple store or iCloud to delete the Apple ID and start over.
There was no escaping it: somebody was going to have to talk to an actual human being. It was agreed that it would be me. I loathe talking on the phone, but felt guilty for turning this woman's iPad into a £400 brick.
I still haven't got over the trauma of getting in touch with Apple. My mum did the initial calling (of our nearest Apple store). She got put through to a machine: for 10 minutes she was talking loudly to this machine and trying to reason with it - all the poor woman wanted to do was speak to a human. Eventually she got put into a queue, where the most godawful racket was played. She endured it for about 20 minutes, then I told her to put the phone on loudspeaker and take a break. Still nobody answered. This must've gone on for about an hour.
While this was going on I looked into scheduling a phone call on the Apple website. The nearest date given was the 1st Dember - a week away! Yeah, no.
In the event I was lucky and somebody did eventually pick up. To be fair, the guy was pretty helpful. Somebody from the Apple store is going to call my mum's friend at 12pm tomorrow. It has to be her they speak to as well and nobody else - not even her husband, who originally bought the iPad for her!
Dreadful company. Yeah, the staff seem good when you finally get to speak to somebody, but the company is more bureaucratic than a fomer USSR small country. And why they can't employ some more staff? Obviously would make too much of a dent in Apple's yearly profits - they'd only make 4.95 trillion dollars instead of 5 trillion, or whatever.
/rant
Thread derail over. You may resume normal conversation now :p