I get very upset when a dvd does not have subtitles. I love my subtitles, unless they are way off, then they annoy me. One- I don't like to have my movies up too loud because then the background music and sfx are ridiculously loud. Two- I don't like missing a single word. I don't know why that is. Even when I read, if my eyes skip over a word, it frustrates me, and I have to go back and reread the sentence. It is kinda weird, because you would think subtitles would be more distracting than helpful, but not for me, and apparently not for a lot of people. Now foreign movies, I'd rather punch myself than listen to anything dubbed.
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