Complaining About a Shop Staff member
Today I went to the supermarket. I saw some staff member smashing cornflakes to gether and punching them. I watched him do it for a while. I felt the knocking him out for being such a as*hole. I found a shop supervisor and complained about the staff member. Doing this left me shakky as I don't usually have enough confidence to do some thing like that.
Any one else afraid to complain about staff or have any experinces about complaining they want to share?
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Unfortunately being human is a genetic disorder, and ultimately fatal.
Ladysmokeater
Veteran
Joined: 21 Oct 2005
Age: 47
Gender: Female
Posts: 1,048
Location: North of Atlanta, South of Boston, East of the Mississippi, and West of the Atlantic
I used to work as a temp, and sometimes I would end up with the same people or some of the same people on different assignments. On one of my last assignments, several of these people were making fun of another temp who'd been there before me. I knew this person from a previous assignment, and he was shy but friendly--we talked a lot about music. I wanted to say something, but was afraid.
Finally, towards the end of the assignment, when one of the women there started ragging on him again, I said something. It wasn't very much--I went a bit overboard not to sound critical--but I said something like, "Look, this guy does the best he can, he was in a bad accident and there was injury to his brain, so cut him some slack, all right?" And then everyone in the room changed their tune. I do wonder what they said about me when I left to use the bathroom.
It's hard for me to stand up for myself because I've been attacked so much that I flinch at the thought of it. The good news is: Once people perceive that you're standing up for yourself or someone else and not backing down, they'll back down because they're used to being led. That's why we keep electing men for president--deep down, we want an alpha male to lead us. (Yes, even Aspies. )
Another time, I was at a bank--I won't name it, but its initials are BoA. Anyway, the check was drawn on the bank, but I didn't have an account there. So the woman there told me that I'd have to come back, that the signature recognition machine wasn't working properly. And I said--I'll never forget this: "Well, that's too bad, but I'm not leaving until that check is cashed."
They hemmed and hawed some more, Finally, I played my trump card: "Here's my lawyer's phone number. (It was actually the number of the lawyer who replaced my brother as Executor of my father's estate, but I hired him.) You call him and explain to him why you can't cash this check." Suddenly, someone decided to run it through the signature recognition machine once more and whaddaya know, it worked.
I walked out of that bank feeling ten feet tall. I'd stood up for myself, nobody got hurt, and I did it without losing my temper or simply saying "OK" and walking away.
So, it can be done. But it does take nerve. It's like walking out on stage in front of a crowd and knowing none of your lines or knowing some of your lines but having to connect them. All I can say in conclusion, is "Screw your courage to the sticking place" and "Don't let the bastards grind you down." I guarantee you will feel on top of the world afterwards, because you will know that you are stronger than you think you are.
Nuttdan
WP Co-Founder
Joined: 13 Jun 2004
Age: 36
Gender: Male
Posts: 323
Location: White River Junction, VT
A couple days ago, my family was at a Chinese buffet. We were done eating, and my mom started making these mean remarks, impatient, wanting to leave.
"Less gabbin', more workin'"
"What are ya waitin for the year of the dragon?"
It embarrassed the hell out of me, 'cause the waitress was like 10 feet away. I tried to apologize to her.
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Dan Grover
co-founder of WrongPlanet.net
I dont usually complain about store workers, but i can understand your complaint about the cornflake guy - such blatant disrespect for customers is reprehensible. usually before i complain about anything i try to see it from another persons perspective and a lot of the time i can rationalize staying quiet. usually i only ocomplain when im at a movie theather and people wont shut the hell up. this has happened so often its ridiculous. so many people dont have manners at movies anymore! this one guy i asked to please be quiet just looked at me and said No. i said i would get the manager to kick him out if he didnt st op talking and then he shushed.
That's pretty much the only time I'll ask someone to be quiet, too. Except just so you know, asking a person (no matter how politely) who reeks of alcohol to "please keep it down" is not the wisest course of action. If such a situation is encountered, it's best to only approach the offender if you are with someone who reads body language a whole lot better than you, or else you might just find yourself being smashed against the back of your seat by the jerk, who just happens to have fists the size of your head and biceps that could probably do a lot of damage if you were somewhere without witnesses.
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Superman wears Jack Bauer pajamas.
I complained about a security guard that kept following me around a clothes shop once. I'm so indecisive that i'm in and out of the shop about four times before i actually buy something but in the end i do buy something, usually a few things so i thought why the hell should i spend my money here if the experience is going to make me want to cry!? I told the manager that i wouldn't come back again unless he left me alone, she apologised and now i can shop in peace.
If it's general public and they stand there chatting in the middle of the isle instead of going to the side a little and everyone is struggling to get past then i have no controll over my tongue and i tell them how inconciderate i think they are. People who push in get a mouthfull too when i know they have done it on perpous. I tend to say what i think most of the time and i would have been very annoyed at the cornflake guy too.
I don't always feel very comfortable approaching strangers (or others for that manner) but sometimes feel that I simply must. I also call customer service depending on the situation.
Actually, I'm more interested in this story. A worker was just standing them pounding on a box of cornflakes? Why was he doing that? Wouldn't customers have noticed that the box was pulverized?
Any one else afraid to complain about staff or have any experinces about complaining they want to share?
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