possibly use an intermediary? I find when attempting to communicate a problem since I am intricately involved I many times end up triggering violent protest from the other party when all I want is a solution. By communicating to someone who can intervene I have no involvement with them and so it is easier to describe the situation and what I want out of it. Then they can take the problem to the other party - since they are not involved , they can be dispassionate AND the other party is not triggered by either me or my words.
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?The first duty of a human being is to assume the right functional relationship to society--more briefly, to find your real job, and do it.? - Charlotte Perkins Gilman
"There never was a good war, or a bad peace." - Benjamin Franklin