Do others have more of an issue leaving messages than having a conversation on the phone? I feel like I can't figure out what I'm supposed to say at all, and if I'm leaving information out, and unless I script it entirely beforehand, I end up not saying anything because I get tied up trying to figure out what to say and making sure I include everything. And of course, because you tend not to know you need to leave a message until you get there, scripting is hard.
It's hard to script too, because you need to predict what information is relevant.
I prefer giving some information, them asking for more, then giving more information, then them asking for more, and then that being all of it. They can ask me when I haven't given enough. I actually prefer typing best but some places don't have online chat helps and they're silly because online chat helps are just better.
(I was just needing to call because something I ordered hasn't shown up yet, but the help forced me to leave a message and I called 4 times before I actually left a message at all.)