Is there a word for this?

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I’m sitting in the Social Security office with a ton of folders, trying to figure out what they want and how to get it to them. The guy I’m talking to is becoming increasingly impatient, complaining that I was too slow and demanding responses, which was distracting me from doing exactly what he was asking. I asked him in several ways to give me a minute… eventually I said “I. CAN”T. DO. THAT.” That being easily confused is part of my disability. “THAT’S. WHY. I’M. HERE.” If I could do that, I wouldn’t be here. I wasn’t shouting, just speaking slowly and deliberately, trying to be clear. Eventually he called security and more-or-less kicked me out, as though I had done something wrong.

Looking back, he might have been miss-reading my mannerisms. I’ve done that to others in the distant past. An old woman needs a moment to collect her thoughts and re-focus, and I interpreted it as a punishment for my interrupting.

Is there a word for that pause; that need for a moment to regroup? It’s not pedantic.
And is there a word for this particular flavor of impatient jackass?

One word would be CONSIDERATION...as in you are considering the question carefully, so you could answer it properly

Another word (words) would be TRANSLATION FROM THOUGHT TO WORDS...You could ask the person, please, to allow you a second so you could translate a thought into the proper words which convey the thought.

I can't answer the question in your subject line, but I have to say it bothers me to hear how you were treated at Social Security. I'd report that guy, if you know his name, or even if you don't. I presume they have records of who talked to whom on any given day.

For situations like this, it might be good to have a little wallet card that you can just pass the person, explaining your diagnosis (at least in plain words), and what it might cause you to have problems with. This could be helpful also when dealing with cops.

Thanks, people