inept salesclerks

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i got one.

a member of this site tells of the blank stare they were given when trying to discuss the specs of an import notebook at best buy. And that reminded me how little companies wan't to pay to have knowledgeable associates. which reminded me of an incident i had at home de-pot.

i had a question so i approaced a person with an orange apron and said excuse me, can you answer a question for me?

they rreplied, No speaka de Englis." (but the correct spanish version).

i scratched my head and wondered, this is an English speaking country and they are a major retailer, what the ...

unfortunately for the non english speaking team member, the next customer care giver i ran into was the store manager. And since i was still obsessing over the prior situation i couldn't help but inquire about my concerns. i asked, "Why would you hire a department team leader who does not speak the prevailing language of the land."

he wondered what i meant and so i recounted my shopping experience from a few moments ago.

Poor raul, i didn't stick around, but from the next isle i heard the big cheese say, Raul, come here i'd like to talk to you."

did i feel bad. Nah. it was his deceitfulness and actions which caused him trouble. I chose to spend my $ at that store, which contributes to him being employed, i deserve better service.
i could have gone to the competitor.

Sounds like Raul deserved whatever he got. I mean it is his job to answer your questions - and he clearly could speak English (since the head cheese asked him that question in English, not spanish). You did a good thing, so don't feel bad.

I haven't been that unlucky.

When a customer asks me some dumb question, I'm often tempted to act def.

But I work in a grocery store so I'm not a salesperson and there aren't really any "technical" questions.

SB2,

What is a jerk like that doing in a customer service-oriented line of work such as with a major retailer? I too would have complained to the management awfully fast if I got a response like that from any staff member -or go to a competitor that have a more sensible bunch running the show.

The least "Raul" could do is find a job where he doesn't have to deal with people.