I want to deactivate a dating account but I've been blocked

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I've been trying to login a dating site which I no longer use and unsubscribe and deactivate the account but for some reason every time I've tried to log in, It keeps telling me that I've been blocked by an administrator and when I looked up why this happens, its because it may have detected suspicious activity and that has upset and worry me because I always used to use it responsibly. I was told that it maybe because I use an android phone now and my details maybe different on the account as I may have not updated it, I don't know. It is just frustrating me right now almost to the point where I just want to burst into tears. It makes me feel like nothing is as easy or simple to solve sometimes as its supposed to be.

Perhaps the account has been hacked, that would explain why suspicious activity was detected.

Are they still making you pay for it?