Calling someone who has not called when said

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When someone promises to call back and doesn't what is the right response? When should you think about calling back. If it is a mobile what times are reasonable to ring?
E.g. I was told at 3.30-4pm on a Friday someone would ring back in about an hour.

I don't know what hours they work but know they would have lessons this morning. It is stressing me out as every time I call they are in the middle of something and say they will ring back so I am left waiting and can't settle to do other things as they may phone. They have rung back before.

It also really depends on the person, some people work in the day and are occupied in the evening with family commitments or personal goals and pursuits, some people also have favorite television shows that they enjoy watching, you really need to ask that particular person on what a suitable time of day is to call them.

Update. I phoned in the morning when I knew they would have started work and be up. She apologised and promised faithfully to phone back after 3.30pm yesterday. She didn't.
Really annoyed and wondering if she is giving me the brush off.
This is the sequence of events, is it my fault or is she being awkward?

-Booked lesson
-rearranged as realised couldn't make it
-went to this lesson with someone else who was lovely, I left voicemail that I was lost on the mobile number and to call me urgently. The nice person said said it was OK me being late when I arrived. She said I could book in next Saturday but didn't know about in the week and said I needed to call.
-I called and booked in, she didn't mention the voicemail
-Work changed so I cancelled and now have phoned 3 times trying to rearrange and she has promised twice to phone back and hasn't. She suggested a group lesson the next day but I said no (I have had some meltdowns in group lessons before and trying to build up slowly to it).

I'm tempted just to cancel my other lesson as I'm trying to start lessons to remove stress and this is causing me a lot of stress.

As soon as I pluck up the courage to phone I know I should, but can't remember to do this when I am actually on the phone as get quite anxious.

It sounds like they generally are not interested in you as an individual and that everything and everyone else is more important. I have been in the same boat before and it's frustrating. In my case, someone used to call me sometimes, and then I would call them back and it would be, "Can you call me back within the next 5 minutes, I need to do this or that." That drove me nuts. To this day, they still act like that.

What you could do is send them an e-mail and ask them, "Hi this is...... and I have noticed that every time I call you, it seems like you are busy with something else. I was just wondering if you were interested in associating with me anymore? (Leave it at that).

If they give you the traditional short message by not writing Hi or dear before your name and an, "I'm sorry but I have been busy. I'll call you later," That's when you stand your ground and say, "I understand that you're busy but if you are going to be dishonest with me then please don't bother to contact me. It also appears that you're not interested and I'm sorry that I wasted your time."

Then move on with your life and find people who are interested in you.