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zeldapsychology
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11 Mar 2010, 9:48 pm

I tend to have trouble on what to say so it's nice that my mom tends to call people. For example I saw a $43 charge on my credit card mom called for me and disputed it (we'll know in 7-10 days) she mention taking them to court LOL! But it's nice since I tend not to know what to say how about you?



League_Girl
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11 Mar 2010, 9:59 pm

My husband sometimes calls for me because I tend to yell when I am upset and not very nice so he takes care of it. One time we got our cable bill and the bill was higher than normal and I got upset about it and my husband told me let him talk to them. he didn't want me talking to them and I am yelling at them about the bill and them changing the price and complaining about now we have more money to spend. he was afraid they cut off our service but I told him I am sure they get lot of angry phone calls.

But I have worked on trying to control myself when upset and those people didn't do anything, they just work for them. It be unfair to yell at them about something their company decided to do and they had nothing to do with it.

I still have my husband take over because I don't like phones and sometimes it's so complicated and he does better with talking and listening and understanding. I try and avoid long phone calls and let him do it. But it doesn't happen often. He has more patience than me.



Kaysea
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11 Mar 2010, 10:02 pm

I need to write out a script beforehand. I also try to make as few calls as possible, even to close friends. I prefer to communicate via text message, as it gives me time to process the information before responding and is more 'to the point.'



Athenacapella
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11 Mar 2010, 10:17 pm

I have greatly improved in this area.

In the past, I would get very, very frustrated, and either hang up on them or curse at them. Sadly this just ends up with me furious and melting down, and the person on the other end doesn't care and I still didn't get what I want.

I am learning how to be firm, but polite.

Take deep breaths.

If you see a mistaken charge you might say, "I really need your help because I don't understand this charge..."

"But this charge is not accurate. Can you please take care of it for me?"

"Is there any chance you might be able to help me with this? I've been a loyal customer, and if you can do anything it'd be greatly appreciated."

"Could you please waive the charge in this case?"

"I'm sorry, but I'm just not going to pay a charge that I didn't make. How can you help me here?"

Sometimes you might not get what you want, but being polite works much better and is a lot less stressful. I recently got a $300 refund I was entitled to - and I didn't have to yell at all!

And if you don't get the resolution you wanted the first time, you could try calling back another time. You might get someone different who will be able to help.



pumibel
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11 Mar 2010, 10:18 pm

I hate phone calls too. I would rather use email. Like today I was mad at all the hoop-jumping I have to do to get an appointment with the VA. It seems like they really don't want patients to come get care. I have to call and wait on hold forever and I don't get anything accomplished. I also have trouble getting my words out a lot when I have to talk. I hate the phone- I think I have phone anxiety. I do my own calling if I can, though. I am a little too old to have my mom do it, but she would if I asked her to!



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11 Mar 2010, 10:23 pm

Yes. Any important phone calls such as those to the bank, to WINZ (Work and Income NZ) and to receptionists at places like the doctors & the dentist etc, my mum makes for me because I am simply too nervous talking to people that I don't know. However with calling family I am ok to do it because they know that I'm not a good talker on the phone and don't put me under any pressure to sound professional.


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Brennan
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11 Mar 2010, 10:27 pm

At my age, I have to do it otherwise it never gets done.

Still don't like it though and would much prefer if companies allowed you to email them about things.



Gigi830
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11 Mar 2010, 10:44 pm

Wow, I thought I was the only one. Phone calls make me incredibly anxious. I freeze up or blurt out stuff at the wrong time or talk talk talk over the other person without realizing it. I avoid them a lot of the time. No one makes calls for me anymore (although my mom used to and my hubby will when it's something like ordering food or making reservations or something. He has Asperger's as well, but the phone doesn't bother him as much. he just dislikes it). Now we live very far from all the people we know so I HAVE to make them. Sometimes it takes days for me to get the nerve up :( if it is extremely important I might only postpone it a couple hours or at the very least have a mini anxiety attack about it but push through and hope I don't crash and burn. It is such a relief I am not the only one who hates them :)


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sketches
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11 Mar 2010, 11:18 pm

Oh, yes, a lot of times, now that I think about it. I deal with people in person and through e-mails, but most of the time I have someone (usually my boyfriend) call for me.

Brennan and zeldapsychology: It was very awesome, one day, when I instant-chatted online with a representative of my bank. I had a few questions and I was able to prepare them, plus the rep was friendly (and informative) and a real person. I actually had some issues with my bank account cleared up from that experience. I plan to use that method from now on.


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willmark
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12 Mar 2010, 8:20 am

I do calling for my wife who is not AS just because a male voice is often more respected than a female voice. No one assumes that I don't know what I am talking about, and my wife often encounters this. I can get on the phone and say I want this, this, and this, and on the other end I hear, "Yes Sir". I think it's really awful that my wife can't be respected just as much as me on the phone, just because her voice is higher. Even to this day there are still folks out there who just assume women don't always know what they are talking about.



Gigi830
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12 Mar 2010, 12:00 pm

willmark wrote:
I do calling for my wife who is not AS just because a male voice is often more respected than a female voice. No one assumes that I don't know what I am talking about, and my wife often encounters this. I can get on the phone and say I want this, this, and this, and on the other end I hear, "Yes Sir". I think it's really awful that my wife can't be respected just as much as me on the phone, just because her voice is higher. Even to this day there are still folks out there who just assume women don't always know what they are talking about.


so true! I wish more people in the world understood this :( It's sad


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SuperTrouper
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12 Mar 2010, 12:06 pm

I can do simple phone calls such as scheduling an appointment, but my mom does anything more complicated than that... insurance issues, bank issues, medical stuff.



ursaminor
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12 Mar 2010, 12:26 pm

If only, that would be great.



tonmeister
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12 Mar 2010, 12:28 pm

I prefer to have my wife make phone calls for me, though she doesn't always do so. I really hate talking on the phone, though I'm much worse at answering incoming calls than at placing outgoing calls. Interestingly enough, the only time I fall into the stereotypical monotone voice is when answering the phone. People often ask me if I'm okay because my voice sounds really uninflected when answering the phone and they assume I'm depressed about something. When I make phone calls, I'm usually more animated, but I do have to plan what I'm going to say in advance, and it does make me really nervous - even more so than face-to-face contact, for some wierd reason.



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12 Mar 2010, 12:56 pm

i prefer emails to phone calls but since i can quite impatient at times (or when I need the info now, right now), i will make those dreaded calls by myself. asking someone to call will mean i have to first explain what i need to that person...might as well do it myself.



spudmonkey
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12 Mar 2010, 12:57 pm

I can only make appointments, and even then I have to write a script. Most of my important calls that require me to converse fluidly with another, I leave to my mum or someone else close. I detest talking on the phone, perhaps it's because I can't watch their lips form the words. But yeah, phones are a major anxiety trigger for me.