I'm terrible at expressing condolences to anyone, especially when there's a death in their family, etc. I feel sad for them, but at the same time, I never know the right thing to say. I'm NOT a hugger or touchy-feely person, so even patting someone on the back is hard for me to do. I've learned over the years to say things like "I'm sorry for your loss," and "Let me know if there's any way I can help," and so on, but even then, my flat tone of voice makes it come off as insincere. I have the same problem when someone expresses condolence to ME, as well. I never know what to say in return - just "Uh, thanks" or something like that. Online it's easier, but in person, it's very difficult.
E333