Alternative wrote:
Why is it such a big deal ...
Because the majority like things done "their way" and, because it's what they normally encounter, it doesn't occur to many that there may be other different ways of working communication.
If I'm listening to someone, I want to listen to them. Period.
Radio suits me much better than televison. I don't have to be distracted by the presenter's face, clothes...
With me, shutting my eyes to listen to you is a compliment. *I'm concentrating*.
Some folk who know me well have managed to learn this.
And I do know enough to make allowances for those poor socially-inflexible people who insist on a degree of eye contact.
(Actually, after 30 years spent staring into eyeballs at very close range, my eye contact social cues are way off the normal range anyway)