hurtloam wrote:
Apparently it makes them feel like you care.
Actually to some people it sounds weird and very obviously trying to be familiar with them, which is a real turn off for some, including both me and my NT mother. I am not the least bit charmed by strangers using my name.
Somewhat related:
My mother told me about a colleague of hers who had gotten a call. The person asked her: "(insert name), is it
you? How
are you?"
The woman tried to realize who she was talking to, since it sounded as if the person knew her.
Then they continued with telling her where they called from (selling something).
My mother's colleague got pissed off and hung up. I think she might have called them out on it too before she did, I don't recall.
Naturally that kind of thing isn't gonna make anyone feel good. The sales people have a lot to learn about psychology.