Custome Suppoort Diary Entry one: Was I Rude?

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So I have been sitting drinking, and chatting with customer support to make my smart tv work with my network. I accidentally typed in the "Go for powercycle" without a question mark. I feel as though the "Sure" accidentally dropped a negative attitude as well.

Support: "Im seeing a Comtrend listed as your equipment here. If you can locate the box we can try powercycling as well."

Me: "Sure go for the mode powercycle. "

Support: "Thanks"

Chat Room "your party has left the session."

It seems fairly direct. Sure is informal, but it isn't rude to use it in most contexts - and there seems casually friendly to me. I'm guessing they may have left for any number of reasons. "Go" makes it more of a command there...I suppose you could soften it by saying "let's go for..." or "let's do". Even still I don't see anything that would read as rude in that phrasing.

Also tech support are used to being yelled at by customers, they should have a high bar for what constitutes rude. One time, I was my normal cheerful self with a tech support guy, and he got sort of emotional at the end of the call, told me I was the nicest customer he had ever spoken with...which again demonstrates how horrible most people must be with tech support. So don't give it a second thought.

Yes dont think anything of it. Never did tech support, but have done customer service, and man most, yes MOST people are very, very rude and even nasty and/or threatening. What you said was just fine.

Agree it's not a big deal.

Some other things to think about:

-He could have had to sever the conversation suddenly for an emergency reason, such as another call

-Could have pushed a button accidentally and didn't mean to end the call

-He could have been another aspie

-English may not have been his first language, so he may have thought he did something wrong and was trying to end the conversation before he made it worse

I don't think this was a particularly important incident, and I doubt you came across as rude to the person. Compared to the customer support experiences I've had, this is nothing.