Immensity wrote:
blazingstar wrote:
As this is your first post, welcome. I’m glad you decided to post.
What sort of work do you do?
Thank you.
I haven’t been able to keep a job. I was laid off due to covid and really should have been let go a long time before that.
I just started a new job in a call center for a major insurance company. I can do calls, I’ve done it successfully before, it’s the amount of material and style of training I can’t do-cognitively.
They also pulled us out of training two weeks early and threw us on the phones with no help.
I messed up every call today (legit this isnt me just being hard on myself) and I cried so much.
There is no way I will be able to keep up.
Welcome to WP. How long ago did you start your job?
I worked in fast food, restaurants, retail, etc for a while and with each new one I started I felt like I was in over my head, and thought for sure I'd be fired. There were so many things to remember to do for every little thing and my memory is terrible. It was very overwhelming to try and interact with the customers while also trying to recall each step needed for specific actions.
Somehow I managed to last much longer in those jobs than I would have thought possible. Gradually I began to remember the info/steps and felt more capable. I also figured out (after many years) how to take better notes that I could reference until I committed things to memory.
Another thing I learned (by watching NTs) is to be open with customers about being a new employee who's still learning. I thought I needed to not let them know they were dealing with a new person because I thought it wouldn't be professional and I am prideful. But saying "sorry, I'm still learning... Thank you for your patience..." etc gets good results in my experience.