KingdomOfRats wrote:
2ukenkerl wrote:
What I hate WORSE is when you call "tech support", and THOSE idiots talk down to you. Like when I asked for how to get a copy of the PCL definition for a THEN new printer. STANDARD PCL did NOT support color. They act like I am stupid, and then ask me to install the WINDOWS driver! I told them I COULDN'T, because it was a UNIX machine and I was simply asking for this to use in my OWN software! It took those blithering idiots WEEKS to finally offer a book on it but, by then, I found another reference.
that seems to be normal for support staff,when staff at home phone sky support to get sky tv installed for am a while back-including their internet,they asked the sky staff if they can install on linux as am had never used adsl before,
the man said- linux,its a brand of pc isn't it? like dell? yeah,it will work.
Yeah, that is NUTS! I would THINK ADSL hooks up to a converter to give you ethernet so it can be used on any ethernet computer, so Linux WOULD work. But PC does NOT necessarily mean IBM-PC and EVEN IBM PCs are not necessarily IBM PC compatible. Their PS2 line, for example, had different slots and even some of the MCA slots(whoich SHOULD have been MCA compatible) had timing differences so they weren't necessarily MCA compatible. So even if he was right, it would have been a non-sequitor!
And YEAH, some people figure a driver solves all your problems. Even the DRIVER writer has to know PCL.
BTW I called up HP when I got that stupid tech support, and PCL USED to be explained in all their manuals(but they stopped delivering them with the printers), and it is ALSO their most popular item. Not only do almost all their printers support it, but most other printers do ALSO! The other printer companies pay HP a licensing fee for it.
But HEY, if you are talked down to in such cases, just smile. The OTHER person is the dumber of the two, because they don't even know it. And when I think of all the times I ask a question, and the person assumes I know NOTHING, and starts from the beginning! YIKES! I can't stop them, because then I KNOW it will take too long. I PATIENTLY let them finish. 90% of the time, they don't answer my question. Perhaps 80% of the remaining time, we find they NEVER knew the answer.
How would YOU like to ask about the formula to amortize a loan on a daily basis, and practically have multiplication explained to you? And THEN, after all that, emphasize AMORTIZATION, and have the person ask...WHAT'S THAT?
HECK, I once had a person that was assigned by my teacher to help me with spanish. **I** kept telling her she was WRONG! I pointed to the pages in the book in question, and asked her to explain it and MAN was I shocked! She said she wasn't in that section yet! Somehow she had me and my teacher convinced she was a native speaker, and she was tutoring, but jut BARELY hanging on!
Last edited by 2ukenkerl on 29 Jul 2007, 5:33 am, edited 1 time in total.