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That's why I get so nervous just before making a phone call that I can feel my heart racing sometimes. It helps if I have a good idea of what I want to say beforehand, or even something resembling a script, along with considering all the variables of what might happen during the conversation.
Actulaly I have found that before i go on the phone if I put on a piece of paper what to say to someone and what questions I should ask it does become a lot easier. My mother does it and she has found that it has helped her trmendasly and now she has no problem calling people on the phone.
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