I loathe the telephone. I fear it. I often "forget" to turn it on. (I only have a cell phone.) I have a telephone only so that my husband and daughter can reach me, or I can call someone in an emergency, like getting my car caught in a snowdrift.
I like ngonz's advice: write down what you want to ask and say. You might pretend you are performing a skit. Think of it as art.
I did have a very good phone conversation once. It involved calling a credit card company to activate my credit card. I'd hoped it would be automatic, but nooooooooooooooo, I had to talk to a human being who wanted to sell me something. Here's how it went:
Sales rep: "Good morning, Mrs. Ruach, and how are you today?"
Me: "Just fine."
Sale rep: "Oh, I'm so glad to hear that. Mrs. Ruach, can I offer you credit protection in the event that you lose your job?"
Me: "No."
Sales rep: "Well, I can understand why, Mrs. Ruach, but it will protect you in the event that you lose your job."
Me: "No."
Sales rep: "Okay, Mrs. Ruach, I understand. Now, can I offer you credit protection in the event that your spouse loses his job?"
Me: "No."
Sales rep: "Well, I can understand why, Mrs. Ruach, but it will protect you in the event that your spouse loses his job."
Me: "No."
Sales rep: "Okay, Mrs. Ruach, I understand. Now, can I offer you credit protection in the event that you become temporarily disabled?"
Me: "No."
Sales rep: "Well, I can understand why, Mrs. Ruach, but it will protect you in the event that you become temporarily disabled."
Me: "No."
Sales rep: "Okay, Mrs. Ruach, I understand. Now, can I offer you credit protection in the event that your spouse becomes temporarily disabled?"
Me: "No."
Sales rep: "Well, I can understand why, Mrs. Ruach, but it will protect you in the event that your spouse becomes temporarily disabled."
Me: "No."
Sales rep: "Okay, Mrs. Ruach, I understand. Now, can I offer you membership in our Customer Points program, which will allow you to receive points for free gifts, such as tote bags, luggage, alarm clocks, and other useful items?"
Me: "No."
Sales rep: "Well, I can understand why, Mrs. Ruach, but you will be able to earn points for free gifts, such as tote bags, luggage, alarm clocks, and other useful items."
Me: "No."
<long silence>
Sales rep: "But...I don't...you see...Mrs. Ruach...well, why wouldn't you...but they're FREE!"
Me: "I know. I don't want them. I have enough things already."
<long silence>
Sales rep: "Okay, Mrs. Ruach, I understand. Now, can I offer you..."
Me: "You know, my kid needs to have a bath."
Sales rep: "Is there anything else I can do for you?"
Me: "No, thank you. Goodbye."
That one was fun.